Service Representative Medical Billing

Alberta Hayward

*** ****** ***, ***. **, Bronx, NY 10452

Telephone: 631-***-**** ● Email: **********@*****.***

Objective:

To obtain a position where I can use my experience and leadership skills to benefit the employer and be of service to others.

Summary of Qualifications:

Reliable, dependable, and hardworking, with effective communication skills

Eager to learn with the ability to adapt quickly to a challenge

Able to work in an environment as a team player

Professional Experience:

Charter Communications Flushing, NY 12/2016-Present

Customer Service Representative

Answer phones for video repair and resolve their issues

Professional Development Program – leadership growth program

Mentor and assist with new hires

Developed and presented debrief material to new hires

Wendy’s New York, NY 11/2015-12/2016

Shift Supervisor

Worked with staff to ensure orders were given correctly

Made sure food temperatures and cleanliness were within standards

Prepared food for the days orders

Positive Promotions Hauppauge, NY 09/2007-08/2014

Customer Service Imprint Supervisor

Worked with company officials to develop methods and procedures to increase sales, expand markets, and promote business

Monitored sales staff performance to ensure that goals are met

Hired, trained, and evaluated personnel

Education:

Sanford Brown Career Institute New York, NY 09/2014-09/2015

Medical Billing & Coding

Binghamton High School Binghamton, NY 09/1992-01/1997

Skills:

Proficient in Microsoft Office, Word, PowerPoint, and Excel

Self-motivated, ability to handle multiple tasks simultaneously

NYC Food Protection Certificate

Skilled in interpersonal communication, both verbal and written.

References available upon request

Contact this candidate