Sales Manager Customer Service

ROBERT VULGAMOTT

919-***-**** ************@*****.***

Raleigh, NC 27601

PROFESSIONAL SUMMARY

Results-driven Used Car Sales Manager with expertise in customer service management and sales enablement. Proven ability to exceed revenue targets while keeping expenses low to consistently meet budget targets. Skilled at maintaining vehicle inventory optimized for expected customer demand based on the local economy. Persuasive negotiator and motivational team leader. Consistent in exceeding business objectives with tenacious pursuit of vehicles and sales opportunities. Talented in managing staff and coordinating used car operations.

PROFESSIONAL EXPERIENCE

Mark Jacobson Toyota – Durham, NC Mar 2017 – Sep 2022

Used Car Sales Director

oManaged sales by reviewing trade-in evaluations, maintained quality of stock, and oversaw timely reconditioning to promote quick turnaround.

oCreated necessary documentation or used car sales and collaborated with general manager to establish monthly goals, analyzing results and reporting sales and trends with 100% accuracy.

oRecommended vehicle makes and models to suit customer needs and budget requirements and negotiated vehicle pricing with customers and communicated contract terms.

oRestructured deals to enable customers to obtain favorable financing resulting in the sale of 150+ cars a month.

US 1 Chrysler Dodge Jeep – Sanford, NC Mar 2014 - Mar 2017

Sales Manager

oCoached sales team on best practices for closing more vehicle deals and provided guidance to improve sales performance through goal setting and progress tracking, leading the team to achieve and succeed sales quotas.

oWorked closely with all sales personnel to assist with routine sales and handle advanced issues.

oHandled financial responsibilities including the purchasing and maintaining of stock for retail sale and sending deals to banks for approvals.

Boyd Brothers Ford – Oxford, NC Apr 2010 – Mar 2014

Sales Manager

oUnderstood and maintained compliance with federal, state and local regulations that affect used-vehicle sales.

oAssumed responsibility for appraising, purchasing, reconditioning, displaying, and merchandising the used vehicle inventory.

oOversaw desk operations and helped salespeople close deals.

EDUCATION

High School Diploma Fannett-Metal Senior High School, Willow Hill, PA Jan 1989

SKILLS

oExpert in V AUTO Database

oAuto Sales Negotiation

oHiring and Training

oComplex Problem Solving

oAuto Inventory Monitoring

oSales Team Development

oCustomer Relationship Management

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