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Service Representative Customer

Nolensville, TN
November 14, 2022

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Ms. Janet Edmondson

**** ******** *****

Mount Juliet, TN 37122

Phone: 615-***-****


Objective : To acquire a position in a customer service arena that best utilizes my knowledge of customer care along with my leadership ability.

Current Position- Chesley Brown International*** Security Guard - July 5/2021 - Duties include making sure the building is secure at all times with hourly check points, checking badges upon entering the Bldg., monitoring cameras for any type of suspicious behavior.

Previous employers

Imperial Security - 2555 Poplar Avenue Memphis TN

Security Guard 8/2020 - 7/2021 My position included monitoring cameras of the property, making sure no one exits the Bldg with merchandise from the warehouse.

***Asurion Wireless Insurance 648 Grassmere Park CSR September 2019 - January 2019 Assisting inbound customers with their wireless insurance claims for damaged phone's.

**Aerotex Staffing - *Contract position

Onlife Health 9020 Overlook Blvd Brentwood TN

CSR 10 /2018 - 3/2019 Taking inbound calls from customers inquiring on their health and wellness information through the department at BCBS.

**Mindlance Staffing - *Contract position* 1095 Morris Avenue Union NJ 07083 Ph#877-***-****. 11/2017-1/2018 Customer Service Representative Cigna Healthcare Great Circle Rd Nashville TN Taking inbound calls, explaining benefits, assisting with helping members understand copay structures on Medicare advantage plans.

Aerotex Staffing - *Contract position*

8/2016-12/2016 Scheduler

Complex Care Solutions - (New Name) Inovalon 443 Donelson Pike Nashville TN 37214 My job consisted of making about 200 outbound calls per day to schedule a Nurse Practitioner to come out and visit with our insured members to make sure the industry is supporting the member.

Direct Hire CVS Health*** 08/2014 - 3/2015. Customer Service Advocate Responsibilities include taking inbound calls and assisting customers with ordering prescription refills and checking order status, explaining and making sure members understand how their plan works with plan rules and restrictions, also direct calls to other departments clinical, enrollments to further assist. Randstad Staffing - *Contract position* 03/2013 - 11/2013 Customer Service Representative Accredo Health Services - Assisted customers with their inquires about their specialty medications through the mail order system. Explained the refill process and ordering status, copayments and issues that may arise with the lack of coverage and to provide numbers to assist.

RemX Staffing Service. -*Contract position* 06/2008 - 07/2011 Customer Care Rep. ***3 different positions***

3 *Caremark - 8/2009-7/2011 Taking inbound calls from customers wanting information on and how to enroll into a Part D plan with Medicare. Explained limitations and regulations on specific plans the company provides. Refilled prescriptions over the phone for mail order and for local pharmacy pick-up. 2 *Liberty Mutual Insurance - Receptionist 3/2009- 8/2009 Duties included typing up welcome and thank you letters to new customers, greeted and announced visitors to our Sales Agents. Opened and closed the office everyday and delivered mail to agents and helped out in the mailroom with sorting and shipping.

1 *Manheim Recovery -6/2008 -2/2009 Updated clients hourly by entering pertinent information on accounts about the recovery process from the tow agents to troubleshoot any situation that may arise ie… angry debtor, vicious dog on property.

***Maybelle Carter Retirement Center 07/2008 - 09/2011 Front desk clerk Duties included greeting residents and visitors making sure they sign in and out of the building. Completed residents census at the end of the day for residents unaccounted for due to hospitalization or with family. Checked and locked all the doors at the facility on all five floors, responded to alarms and contacted emergency services for emergency situations that arose.

***TDOT Credit Union 11/2005 - 03/2007 Account Representative Duties included opening and closing accounts, ACH, Electronic Funds Transfers, deposits, maintained payroll loan deductions on members accounts. Prepared signature and automobile loan applications by evaluating credit reports to be later approved by our loan officer.

Education- Glencliff HS Nashville,TN 1988 Graduate

***Gaps in employment due to personal health reasons*** Personal References ***Available on request

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