Service Representative Customer

NC Natasha Carroll

Chesapeake, VA ***** 757-***-**** ******@*****.***

PROFESSIONAL

SUMMARY

Enhancing knowledge on customer service skills to provide customers with quality services. Also to broaden the understanding of customer relations and problem solutions. Communicative Family Advocate with respect for diverse values and cultures. Determined professional with 8 years of experience supporting families with disabled children and fostering strong partnerships. Remains calm and poised in all types of situations. SKILLS Case tracking and follow up

Family advocacy

Parental training

Behavior mirroring

Individual and family counseling

Client needs assessment

Effective communication

Community Resources

WORK HISTORY DISABLED FAMILY CONSULTANT 04/2017 to CURRENT Maintaining confidentiality of persons records, interacting with family members, collecting data to improve the daily life skills of individuals that are being supported, handling formal and informal complaint developing and competing database sheets to track information on goals and outcomes.

CUSTOMER SERVICE MANAGER 10/2011 to 12/2013

Kmart Chesapeake, VA

Supporting staff to build, maintain, and improve customer relations, training potential staff for future development.

Implementing solutions to customer and staff complaints. Financial responsibilities.

Adhering to company's policies and procedures.

CUSTOMER SERVICE REPRESENTATIVE 02/2013 to 08/2019 Virtual Visionary LlC Portsmouth, VA

Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Recommended products to customers, thoroughly explaining details. Responded to customer requests for products, services and company information.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. EDUCATION Bachelor of Science Accounting And Business EXPECTED IN 08/2023 Management

Southern New Hampshire University, Hooksett, NH

Continuing education in [Marketing]

equivalency diploma

GPA: 3.5

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