Service Representative Head Server
Resume:
Karen Stewart
Lakeland, FL *****
****************@*****.***
Work Experience
Remote Customer Service Representative
Arledge Roofing - Abilene, TX
December 2014 to January 2022
I started working in office handling inbound calls. Had to set appointments for estimates along with setting job start date. Prepared all information for Mr. Arledge to pay company bills. Took any complaints or concerns resolved those if possible if not left detailed message for Mr Arledge. In 2018 I moved back to FL fulltime Mr. Arledge allowed me to start remotely working here in Florida to work at home and work remotely till 2022. I had family issues come up and had to terminate my employment unfortunately. But I am ready to get back to work
• Provided assistance to clients
• Answered phone and assisted clients and customers with changes
• Assisted customers in person
• Created customer appointments
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
• Operated the live chat
• Wrote call center scripts
Certified Trainer/Server/assistant manager
Perkins Restaurants & Bakery - Orlando, FL
December 2003 to May 2013
Greet guest cash out guest train new employees along with train employees on new food promotions. Fill in management when necessary.
Head Server/ certified trainer
Smokey Bones Bar & Fire Grill - Lakeland, FL
January 2010 to June 2012
Greet and serve guest. Give 100 percent service to get 100 percent happy repeat customer. Handled upset guest. I had to rectify any issues guest had. Inbound/Outbound Customer Service Representative
RAIN SOFT - Orange City, FL
May 1999 to November 2000
Inbound and outbound calls selling water softener to homeowners Education
High school diploma
Antioch High School - Antioch, TN
August 1990 to May 1992
Skills
• Outbound Sales
• Live Chat
• Help Desk
• Technical Support
• Cold Calling
• Upselling
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