Experienced Multi-tasker
Resume:
Amber Boddy
*****.*****@*****.***
Professional Summary:
I am an accomplished, energetic professional with a solid history of achievement. Motivated leader with areas of expertise to include: Providing excellent customer service and building on going profitable client relationships. Conscientious self-starter with ability to strategize prioritizes effectively to accomplish multiple tasks while staying calm under pressure. I am creative, resourceful, flexible, and with the ability to adapt to changing priorities.
Professional Attributes:
Critical Thinking
Prioritization of jobs
Striving to Always Learn
Increasing Repeat Business
High Volume Lead Dispatcher
Exceptional Customer Service
Reading of maps and blueprints
Account reconciliations, Auditing
QuickBooks, Posting Payments, and Collection
Diligent, Proactive, Sincere, Taking Responsibility
Experience:
Billing Coordinator
2/2022 - 9/2022
Plumbing and Heating Company
Colorado Springs, CO.
• Billing all jobs and invoices
• Checking jobs from previous day
• Setting up accounts
• Dispatching
• AR follow up
• Credentialing
• Deposits
• Expenses
Project Coordinator/ Account Receivable
04/2021 – 02/2022
Mitchell Heating
Colorado Springs, CO.
• Updating new build schedule (roughs & trims)
• Option Verification
• Billing customers & Builders
• Updating & maintaining software
• Communicating with Superintendents
• Requesting VPOs & Back Charges
• Reviewing Plans, Contracts, & Bids
• Creating Invoices
• QuickBooks
Project Coordinator
01/2020 – 4/2021
Tumbleweed Tiny Houses
Colorado Springs, CO.
• Reviewing building process from beginning
• Quality Control, tracking possible defects
• Warranty Concerns from start to finish
• Setting up delivery with transport companies
• Researching new, more efficient products
• Creating Owner’s Books and manuals
• Entering pre-qualifications
• Renewing Sales Licenses
• Providing factory tours
Warranty Coordinator
05/2018 – 10/01/2019
Challenger Homes -Dream Team
Colorado Springs, CO.
• 95% closing tickets within or before 30 days.
• Helped bring survey scores from 65% to 94%
• Managed all windows, screens, and sliding glass door repairs.
• Positively resolved work orders that others could not
• Oversaw and guided the day-to-day warranty operations
• Understanding building plans and processes to rebuild
• Achieved knowledge of product lines through taking the initiative to learn all I can
Warranty Manager
03/2016 - 07/2017
Pikes Peak Traveland
Colorado Springs, CO.
• Self – trained
• Created Policy and Procedures
• Recovered over $80,000 prior balance
• Receiving parts, invoicing, billing, and payments
• Built productive relationships with Manufacturers
• Initiated education and vendor tech support
• Organized and participated with Safety and Learning Seminars
Administrative Assistant
11/2015 - 3/2016
Premier Auto & RV
Falcon, CO.
• Reconciliation of all financial transactions
• Dispatching calls to Technicians in timely manner
• Communicating with vendors, providers, and customers
• Updating insurance claims, job status, typing up work orders
• Answering all incoming phone calls, scheduling, and data entry
• Researching needs, items, parts, invoices, and constructing as needed
Dispatch Service Dept.
02/2015 - 10/2015 (Temp Job)
Overhead Door
Colorado Springs, CO
• After hour phones
• Troubleshooting
• Selling parts to customer
• Dispatching, prioritizing call
• Improved the preparation of daily schedules
• Created computer forms for service technicians
• Reconstructed scheduling service calls and how information is documented
Lead Dispatcher
01/2013 - 01/2015
Auto Towing Inc.
Colorado Springs, CO.
• AAA dispatching
• Improved ETA's 100 %
• Answered 100+ calls per day
• Completed 100+ jobs per day
• Prioritize needs quickly in high stress environment
• Handled conflict resolutions between drivers and management
• Ability to convey important information correctly and effectively
• Dispatcher with reputation of high level of accuracy and consistency
• Maintained records related to drivers, vehicles, and customer information
Education:
Pikes Peak Community College
Colo. Springs, CO. 1998 - 2002
Business Management - Associate's Degree
• Business Foundations
• Accounting Principals
• Organizational and Analytical Skills
Medical Billing and Coding - Certificate
• Reimbursements Methodologies
• CPT and ICD-9 Coding
• HIPAA Certified
Contact this candidate