Customer Service System Administrator

Yu-Hui Huang - “Ivy”

***** ****** **** ***, ****** Ranch CA 818-***-****

**Consider relocation under right circumstance**

Summary of Qualifications

10+ years of technical experience in full stack development and production support. Skills

Develop process, web application, and web service with C#, VB.net and Java.

Web programming in JavaScript, JQuery, JQuery UI, Ext.JS, JSP, PHP and AngularJS.

Database Design and programming with transact

SQL, PL/SQL, SSIS, and SQL Reporting.

Window Commutation Foundation

Window Workflow Foundation

Pega framework Development

MuleSoft

Software

Microsoft Visual Studio.Net

SoapUI, Fiddler

SQL Server

MuleSoft Anypoint Studio

Source Control via Bitbucket and TFS

Microsoft Visio

Toad For Oracle

Adobe Photoshop

Pega

PyCharm

Experience

Software Engineering II, VP – Bank of America, Simi Valley CA Aug 2006- Current

Experienced with Agile methodology, continuous integration, and continuous delivery.

Designed, Development, and Support over 10 Customer Service Web applications with Asp.net, C#, VB, JavaScript, JQuery, JQueryUI, Css, and Ext.JS library in front end and As400 and Microsoft SQL in backend.

Designed and Supported applications that consume and provide SOAP/REST service, WCF service, MQ message and XML data.

Received Gold Reward from Line of Business for redesigning business process flows for Property Claims to streamline process and workflow with single page application with JavaScript and JQuery

Supported Customer Service development team as Application Manager to remediate risk and automated access request by integration with Enterprise Access Request management System.

Received Sliver Reward for implement Window Service to integrate customer service application with enterprise document process with C#, MQ message, Secure Web Service via EIB.

Received Platinum Reward and Bronze Award for migrating Loss Draft Data application to Property Claims Web application with ASP.net, JavaScript, JQuery, JQueryUI, Css, and Ext.JS library

Support, Reengineering and Performance turning for Web Services and Integration package for Sales Engine application to provide products detail for time sensitive market data.

Supported Migration for integration service package and onboarding SQL Job to AutoSys Yu Hui “Ivy” Huang

19731 Shadow Glen CIR, Porter Ranch CA 818-***-**** ***********@*****.***

2

Implement Window Workflow Foundation for support Service Request Web Application with to handle complex workflow.

Analyzed and production support for SQL database application with SSIS package.

Maintained and supported Insurance business process with ASP Net MVC, Microsoft Entity framework.

Designed Oracle Query to based information and document that provide business to support QA to validate data for Data Conversion Project.

Created WFC Web Service for providing Loan’s Workout Status for Online Banking and IVR.

Received Sliver Reward for design and Implement first User friendly Loan History Web application

Received Mulesoft training and completed Mulesoft MCD - Integration and API Associate certification in 2016.

Implement intake process and support HLMS team to integrate secure web service and secure document viewer in PEGA framework.

IT Support/System Administrator/MIS- PTMImages, Pacoima, CA Sept 2004 –Oct 2006

Gather requirement, designed, and developed application to improve process by centralizing data and adding tracing system for custom framing business using ASP.NET, C #and Sql Server 2000.

Created an order management system (OMS) to automate processes between Sales, Accounting, and the Production Depts., using ASP.NET, VB.NET, FoxPro, ASNA Acceler8DB, and Sql Server.

Developed package management system for the Purchasing Dept., using ASP.NET and VB.NET.

Implemented applications to reduce manual process for output UCC128 label and other barcode label, using Java and MS Access.

Integrated external barcode scanning/shipping systems (FedEx Ship Manger and UPS Worldship) with the internal OMS.

Deployed and managed all intranet and Internet websites on internal IIS web servers and/or through various web hosting providers.

Primary technical support for the GXS EDI Mapping for DesktopEDI and DesktopASN programs. Webmaster- Pro Tour Memorabilia, Van Nuys, CA

March 2003 - Aug 2004

Designed, developed, and maintained company’s and corporations’ websites using ASP, PHP, JavaScript, CSS, MySQL, Dreamweaver UltraDev, PhotoShop with Access and MySQL database.

Improved look and feel of the company's E-commerce website using CSS, PhotoShop. Education

California State University, Northridge, Bachelor Science Degree Programming with Java,VB.Net, C++ and, Database Design, Software Engineering, E-Commerce Technologies, Oracle Programming and Database Administration, Computer Networking Software, UNIX Environment Programming, E-Commerce Technologies

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