Customer Service Transportation Security
Resume:
JOHN A. BRANIGAN
**** ***** **, *******, ** *****
****.**********@*****.***
EDUCATION &
TRAINING
Johnson and Wales College, Providence, RI Culinary Arts Program 1986-1987 United States Army Food Service Specialist – Good Conduct Medal 1982-1985 Oceanside Senior High School, Oceanside, NY High School Diploma 1976-1980 START-UP
OPERATIONS
Fuel Co., Charlottesville, VA 2003 – 2005 Marriott Financial Center, New York, NY 1988 – 1989 RESTAURANT
EXPERIENCE
Escafé, Charlottesville, VA Server/Bartender 2006-2007 Implemented all aspects of customer service while working various positions in the restaurant from operating point of sales system to salad preparation. Boeheim, Charlottesville, VA Server 2005-2006 Demonstrated impeccable knowledge of the food, wine, and service.
Bourdraus Bar & Grill Restaurant Manager 1999-2001 Maintained and managed all aspects of service. Demonstrated accountability for revenue Stream including sales and gratuities. ABC Manager trusted to keep inventory of all
JOHN A. BRANIGAN
15 Shortwood Circle, Palmyra, VA
22963 434-***-****
****.**********@*****.***
HOSPITALITY & CUSTOMER SERVICE
EXPERIENCE
Aramark, Fontana Baking Center @ University of Virginia, Baker 2017-2019 Responsible for all baking production for residential halls throughout the Grounds at UVA and inside sales/catering. James Madison’s Montpelier, Montpelier Station, VA Lead Associate 2014-2015 Responsible for scheduling and staffing of all events. Kept inventory of wine, beer and hard goods. Ordered food service equipment.
Harvest Moon Catering, Charlottesville, VA Server/Bartender 2008-Present Catered events ranging from 20-200 individuals in various off-site locations.
Musictoday LLC, Crozet, VA Customer Service Representative 2007-2012 Maintained company database and handled escalated ticketing customer service issues. Transportation Security Administration, Charlottesville, VA Regional Airport Screener 2002-2003 Screened passengers and luggage to insure safe environment for airline passengers. Marriot Financial Center, New York, NY Concierge & Customer Service Agent 1988-1989 Created professional relationships while implementing strategies to improve guest satisfaction. REFERENCES
Available upon request.
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