Customer Service Representative
Resume:
Arteariya mason
Jacksonville, FL
*******@*****.***
• Self-motivated sales representative with 6 years of call center experience.
• Over a year of sales experience in a metric driven environment.
• Proven ability to achieve metric goals and stay organized in a high call volume call center. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Credit Analyst
Ovation-Lending tree - Jacksonville, FL
February 2022 to Present
• Gather and review financia data
• Recommend programs according to data
• Reconcile credit files and identify discrepancies and variances
• Keep up to date with the company protocols
Customer Care/Sales Representative
Valor Intelligent Processing - Jacksonville, FL
December 2020 to January 2022
• Update or change plan information
• Offer site navigation tips
• App navigation
• Handle high call volume
• Renew and upsell services to meet sales quota
Remote Member Service Representative-transfer
HGS-Humana - Jacksonville, FL
September 2017 to October 2020
• Refill medications
• Assist members with site navigation
• Address changes with members
• Take payments for monthly premiums
• Provide detailed plan information
Collector
Diversified Consultants Inc - Jacksonville, FL
September 2016 to July 2017
• Collected past do balances for major phone and internet
• Advised customers of necessary actions and strategies for debt repayment.
• Maintained knowledge of state and federal laws relating to billing and collection procedures. Education
High School Diploma
Andrew Jackson High School
2012 to 2015
Skills
• Customer Service
• Attentiveness
• Interpersonal skills
• Microsoft office
• Negotiation
• Upselling
• Results oriented
• Time management
• TeamWork
• Technical Support
Assessments
Written Communication — Proficient
February 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Customer service manager — Highly Proficient
December 2021
Managing customer service representatives and resolving customer issues Full results: Highly Proficient
Work style: Reliability — Expert
June 2019
Tendency to be dependable and come to work
Full results: Expert
Customer service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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