Customer Service Time Work
Resume:
General Business
Jada Melancon
Cankton, La 70584
****.**********@*****.***
OBJECTIVE
Experienced and results-oriented business owner & store manager with seven years of managerial experience in commercial & residential environments. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organization, and visual merchandising. Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction. Open to Full Time or Part Time work. Remote work availability preferred.
EXPERIENCE
Business Owner: Melancon Cleaning Services 2017 - Current
• Janitorial services for residential and commercial properties: o Swept and mopped floors, washed walls, windows, and emptied trash cans. o Prepare medical waste for appropriate disposal.
o Inspected the building for problems, replaced light bulbs. o Set up and remove decorations for business events. o Maintained record of supplies inventory and ordered replacements as needed. o Responsible for securing hazardous materials, putting up signs for wet floors, and locking and unlocking buildings daily.
o Performed inspections for quality control and made recommendations for improvements to the building.
2
General Business
• Cleaning services for private homeowners in upscale private residential settings: o Cleaning interior spaces, such as bathrooms, bedrooms and kitchens while researching and utilizing modern cleaning equipment and toxic-free cleaning agents.
o Demonstrated honest and trustworthy work ethic in client homes o Fulfilled client requests while maintaining excellent company reputation o Consistently exceeded client expectations in order to guarantee future services o Responsible for leaving an invoice for the customer with the time it took to clean the house and the total amount to be paid for that time. o Responsible for dropping off cash or checks to the office for hours of cleaning. o Filling out a time sheet with mileage, hours cleaning, invoice amount, and cash or check.
o Checking a calendar regularly for schedule changes and information about each clean for the day
o Cleaned, on average, 2-3 houses a day
o Represented company at sales meetings
o Learned great customer service and teamwork skills Cormier’s Country Store: Store Manager 2015-2017
o Recruit, train, and supervise store employees
o Provide feedback, coaching and performance evaluations o Improve the overall performance of a store
o Manage budgets and stock
o Oversee day-to-day tasks
o Ensure safety procedures are followed
o Uphold state and federal rules regarding wages, work hours and equal employment opportunities
3
General Business
Full Time Homemaker:2012-2015
o Managed a household with 4 children ages 4 to 16. o Plans and prepares menu for the family with a special focus on creating a healthier menu selection for the children.
o Performs laundry services; operates the washing machine, dry cleaner, and dryer. o Answer’s phone calls and takes down messages plus details including the caller’s name and call back number.
o Aids the children in their homework.
o Receives and organizes all bills and letters that are delivered to the residence. o Maintained a clean, safe, and hygienic household. Newcom: Call Center Specialist 2008-2012
o Provided customers with quality assistance through phone calls, emails, and internet chats.
o Accurately verified information and updated information databases as necessary. o Offered new services based on the needs of a customer. o Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.
o Showed a clear understanding of departments and their procedures. o Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns.
o Continually sought to promote the mission
EDUCATION
Unitech- Medical Billings and Coding Current
Carencro High Graduate of 2004
REFERENCES
Available upon request
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