Customer Service Associate

ANA ROSA MATA OROZCO

Anaheim, CA

714-***-**** ***********@*****.*** www.linkedin.com/in/AnaRosaMata0890. OBJECTIVE

Works well under pressure with meticulous attention to detail. Team player who can transition to seamlessly to leadership rolls.

EDUCATION

Fullerton College Fullerton CA June 2022

Associate of Science Business Management

Associate of Arts Business Administration

Associate of Arts Social Science

Associate of Arts Social Behavior and Self Development

• Cumulative GPA: 3.80

Relevant Coursework

• Managerial Accounting & Financial Accounting

• Computer Applications I & II (Word, PowerPoint, Microsoft Excel, & outlook)

• Human Resource Management, Relations in Business, Business Communications Honors and Awards

• Outstanding Employee Award

• Best Customer Service Award

Memberships

• National Society of Leadership and Success (NSLS) WORK EXPERIENCE

Northgate Markets Inc. Anaheim CA 2017-2018

Accountant in accounting department

• creating journals in ledger

• reporting financial statements to supervisors

• depositing checks, bank statements, and store purchases and expenses

• Supervised 15 people under accounting department

• Ordering new merchandise for the departments

• Assist multiple departments including HR

Cashier 2014-2017

• Coached new employees in proper workplace behaviors and etiquette

• Served as a link between new employees and current clients

• Ringing up sales, requesting prices checks, honoring coupons SKILLS

• Bilingual Spanish & English

• Communication Skills &

Organizational Skills

• Managerial Accounting &

Financial Accounting

• Empathic Skills & Decision-

Making Skills

• Leadership, Management Skills,

& Finance Skills

• Time management & Training

and Developmental Skills

• Active Listening & Multitasking

skills

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