PA

PAULO ALVES

adti0r@r.postjobfree.com 502-***-**** Jeffersonville, IN 47130

Focused Administrative Assistant versed in managing digital filing systems and client accounts. Bringing 18 years of excellent industry performance and well-developed clerical skills. Successful in vendor relations, supply management and cost control.

Strong Organizational Skills

Verbal and Written Communication

Professional and Courteous

Microsoft Office

Data Entry Documentation

Document and File Management

Task Prioritization

Judgment and Decision Making

Ease with Computers and Technology

Meticulous Attention to Detail

Office Equipment Operation

Computers and Technology

Idioms

Portuguese

Spanish

Estacofer Steel and Iron Araucaia, Parana

Administrative Assistant

02/2021 - 09/2021

Developed administrative processes to achieve organizational objectives and improve office efficiency.

Inventoried and ordered supplies for office.

Answered phone calls and emails to provide information, resulting in effective business correspondence.

Responded effectively to sensitive inquiries or complaints. Managed inventory to ensure all supplies were in stock and within budget. Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.

Answered phones to direct callers, schedule appointments and provide general office information.

Oversaw office inventory and timely reordering of supplies. Met incoming guests and clients, offering immediate assistance. GV Center Hotel Ltda Governador

Valadares, Minas Gerais

Lead Guest Service Representative

02/2006 - 06/2020

Issued room keys to guests upon check-in and answered questions regarding proper use.

Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.

Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Answered guest inquiries regarding hotel offerings and services. Handled payment processing and provided customers with receipts and proper bills and change.

Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

Summary

Skills

Experience

Managed customer complaints and rectified issues to complete satisfaction. Welcomed large volume of guests and improved overall customer service. Pitagoras University Governador Valadares ( Brazil) Bachelor of Science in Mechanical Engineering

02/2020

Education and Training

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