Center Agent Service Representative

Ronaldo.Baguion

Lamac, Consolacion, Cebu

Philippines 6001

Mobile:092********

Mobile:096********

Email: **************@*****.***

Work Experiences:

(Aug2022-Present) Customer Service Representative

Concentrix CVG Inc.

One Montage Tower, Archbishop Reyes Rd

Cebu City, Philippines

Duties and Responsibillties:

Answering inbound calls from clients customers concerns, queries and some other request they had.

Delivering quality service calls in accordance with the clients expectations to meet customer’s need.

Answering calls one a time as per customers concerns with the assurance that issue’s resolution was meet.

Rendering a proper expectations that calls was intended for customers rights to claim and should be consider.

(July2019-Oct2019) Customer Service Representative

Qualfon Philippines Inc.

Apas, IT Park, Cebu City

Duties and Responsibilities:

Answers calls from customer’s queries and request regarding their concerns relative to mobile phones operation.

Replace phone sim cards phone units to another as per customers request by retaining the exsiting numbers.

Accepting payments through credit cards when customers purchase airtime cards for their phone activations.

Perfoming diagnostic test for dysfunctional phones by guiding the customer appropriate procedure for restoration.

(June2016-July2018) Service Technician

Zayani Otis Elevator Co.

Sitra, Kingdom of Bahrain

Duties and Responsibilities:

Carried out preventive maintenance service for elevator’s Otis Gen2 units, MCS 220 control, Otis relay type control.

Replace and Supply defective parts of any Otis elevator units as per customer approval through recommendation.

Attend breakdown calls assigned by supervisor during servicing at site

Perform troubleshooting and diagnostic action against repeated faults of sick units.

Answer calls and designate technicians from customers breakdown complain at the call center office.

(March2015-June2016) Service Technician

Gulf General Lift System WLL

P.O. Box 11614 Manama, Bahrain

Duties and Responsibilities:

Perform preventive maintenance service for various brand of elevators, escalatosr and BMU units.

Diagnose and repair defective units with a high breakdown record, and other considered sick unit.

Install and assemble cradle frame for monorail BMU and mounting of rail brackets.

Replace main rope for elevators and aligned guide rails for existing units.

Annual inventory for all spare parts released from store and site distribution.

(April2014-Jan2015) Installation Technician

IFE Elevators Philippines Inc.

Mabolo, Cebu City 6000

Duties and Responsibilities:

Install new elevator unit as per customer demand from their request ordered.

Coordinate with customer for delivery of elevator materials from the manufacturer.

Preparation of installation materials and building elevator shaft requirements.

Install landing door units for all floors, guide rail brackets fixing and alignment.

Repair and check defective elevator units as per customer request.

(May2013-Feb2014) Project Coordinator

Chevalier Singapore Holdings

Genting Rd 07-01/02

Singapore 349841

Duties and Responsibilities:

To ensure all site works are carried out in full compliance according to companies rules, safety and government laws.

To ensure all installations works must be completed before the due date and hand over to the main contractor at right time.

Hand over of completed units to maintenance department and joint inspection with consultant and main contractor.

To ensure sub-contractors has credible manpower to carry out work for completion of project.

Supervise and Inspection the works of sub-contractors according to company’s quality standard.

(March2012-April2013) Service Technician

Jardine Schindler Elevator Co.

Makati, Philippines

Duties and Responsibilities:

Maintain and service Schindler 3300, Miconic, Tx-Gc, Mx-Gc, planetary geared and permanent magnet gearless motor.

Maintain and service Schindler escalator and moving walks unit as per monthly schedule in compliance of servicing checklist.

Attend call back calls from customers breakdown complain during standby duty with guaranteed efficient rectification of faults unit.

Supply and replace defective parts of elevator and escalator units as per customer approval by recommendation process.

(Dec2009-Jan2012) Elevator Installer

ETA MELCO (Mitsubishi Elevator)

Deira, Dubai, UAE

Duties and Responsibilities:

Install Mitsubishi Elenesa MRL elavator units at green line MRT station project and Mitsubishi escalator in every station.

Install Mitsubishi elevator units at middle rise commercial and apartment building in Sheikh Zayed Rd, and Palm Jumeirah Projects.

Install Mitsubishi elevator units at Abu Dhabi Financial Center Projects in Sowwa island, Abu Dhabi.

Adjustment of landing door, car door and other safety devices for preparation of testing and commissioning stage.

(March2007-March2009) Escalator Installer

Techno Lift LLC

Dubai, UAE

Duties and Responsibilities:

Install Schindler 9300, F4/F3 Miconic control escalators at The Dubai Mall Projects.

Assemble escalator truss, and hoisting for permanent mounting at the designated place.

Adjustment and calibration of escalators safety devices, step chain, hand rail and brake tension spring.

Load testing of escalators weighing device to ensure brake capabilities and chain durability for safety purposes.

Repair and rectify faults of escalator during temporary operation before hand over to the main contractor.

(Mar2004-Mar2006) BMU Technician

Saudi Sccaffolding Factory

Dammam, Saudi Arabia

Duties and Responsibilities:

Install monorail system window glass cleaning suspended platform at roof top of the building in any assigned project

Assemble suspended platform with Tirak hoisting motor and lay out wiring for main power and controller panel.

Repair faulty hoisting motor, and troubleshoot controller relays and contactor frequent occuring fault due to excessive usage.

Install and aligned rail brackets at the roof area using concrete boring powered tools, and fixing of trolleys at the rail.

Test and run newly installed suspended platform from bottom floor up to toppest floor until reach limit..

Assemble unilock type sccaffoldings at the site to reach the drilling area for the mounting of brackets.

(Mar1996-Feb2003) Elevator Technician

Chevalier Singapore Holdings

Genting Rd 07-01/02

Singapore 349841

Duties and Responsibilities:

Service and maintain Dong Yang elevators, Toshiba CV60, CV120 elevator, Semag elevator assigned by Service Engineer.

Adjust and calibrate landing door at Housing Development Board Projects to alleviate frequent breakdown.

Attend breakdown calls and rectify faults during standby duty at the designated area where frequent call always occured.

Answer call from customers complain and dispatch technician at the call center office during weekends and holidays.

Educational Attainment:

High School -- Secondary Education

(1981-1985) Consolacion Municipal High School

Consolacion, Cebu, Philippines College -- Bachelor of Science in Electrical Engineering

(1985-1988) (Undergraduate)

University of San Jose Recoletos

Magallanes St. Cebu City, Philippines

Technical -- NTC-3 Basic Electronics/Electrical Technology

(2000-2002) Institute of Technical Education - Singapore

Short Courses Ms Word Basic, HTML Web Designing, PC Installation

(2008-2009) PC Networking, Basic, and Basic Computer Program

FDA, Philippine Consulate Dubai Accredited

Personal Details:

Age: 54

Gender: Male

Date of Birth: November 14, 1967

Place of Birth: Ormoc City, Leyte, Philippines

Nationality: Pilipino

Religion: Christian

Civil Status: Single

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