Executive Account Service Agent
Resume:
Zaida N Gonzalez
Franklin, Ma 02038
********@*****.***
Seeking a position with a growing company that provides extensive employment opportunities. Pose outstanding communication organizational skills; excellent interpersonal skills; results/goal oriented, with consultative sales approach, fully bilingual
Media, Security sales
Presented Media/Security product to key agency directors/supervisors, homeowners Responsible for driving new sales thru creating innovative recommendations that integrate proof of performance focused on developing new business while also maintaining and growing existing key business relationships Presenting the benefits of Spanish language advertising two television stations (Univision 27 –WUNI, Telefutura 66 –WUTF) to local business owners and/ or advertising agencies.
Primarily used interpersonal skills to sell commercial airtime, event sponsorships, and/or customized marketing campaigns designed to achieve the client’s objectives
Responsible for securing profitable and package sales and upgrades (Security) to new small business clients within assigned territory Maintained assigned sales quota and followed established guidelines Network regionally and locally to stay abreast emerging trends, rate and product solutions Identified prospects utilizing creative lead generating techniques Processed, prepared and completed final contract, work orders, and all paperwork in accordance with approved and standardized procedures
Maximized customer satisfaction and retention by initiating post installation follow-ups Accountable to performance reviewing metrics, including forecasts to maximize opportunities and determine areas for improvement Research, promotions development, servicing, as well as some collection efforts METRO NEWSPAPER UNIVISION WUNI –TV 27
New Sales Account Executive Account Executive
2/2011- 3/2012 4/2005 -2/2008
ADT SECURITY PROTECTIONONE
Security Specialist Residential Security Consultant/ Customer Service Representative 7/2003-8/2004 1/2002-5/2003
Zaida N Gonzalez
********@*****.***
page 2
Customer Service/Hospitality
Guest Registration and arrival/ Multi- tasking (i.e.; answering phones, assisting with information/directions, all concierge services, book group and individual reservations, process all guest requests, and messages Daily Cash Reconciliation/ Cover all night audit responsibilities with minimal supervision Generated reports utilizing Microsoft Word, Excel, LANmark, and System 21 Property Management System Controlled room inventory and assignment for a 210 room hotel
Monitor selling rates and strategies, increase profit and revenue through effective up selling Responsible for all inbound calls UNIVERSITY PARK HOTEL @ MIT MARRIOTT RESIDENCE INN 5/2000–12/2001 11/2009-12/2010
Guest Service Agent/ Night Auditor Guest Service Agent Road service /Dispatching
Handled all aspects of emergency road service, membership and auto travel benefits in a call center environment Provided information to members/customers in accordance with customer interaction model, promoted member satisfaction and provided seamless service to ensure customer service goals and standards were met Received and processed member requests for emergency road service utilizing a computer aided call processing system Performed challenging geographical location spotting, map reading and detailed instructions to contracted service providers Identified and capitalized on opportunities to cross-sell products and services, navigated through various sources of information (p.c., manuals, call center models, internet, etc.) and applications (d/2000, ats, pps, etc.), in order to effectively respond to members/customers’ requests/concerns in a timely manner Handled customer escalations in accordance with established procedures Places outbound calls to members/contractors and resolved contractor issues as appropriate, accepted payment from members, as appropriate, reconciled and resolved rudimentary payment issues. YCN TRANSPORTATION AAA
Dispatcher/Operator ERS/Call Manager
4/2008-9/2008 2/2014- Present
References available upon request
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