Service Representative Customer

Mohammad Fazel Tahiri

**** **** ******** ** ***#*0 (VA) ● Telephone: +1-319-***-**** ● ******.*****@*****.***

Work authorization: fully authorized to work in U.S.A, no visa sponsorship needed)

SUMMARY

Resilient, dedicated, and able to succeed in new and challenging work environments. Proficient in Driving Forklift, Licensed in driving Forklift. Fluent in English, Dari, Pashto, Hindi and Urdu.

EXPERIENCE

Whirlpool Corporation Jan 2022 – Nov 2022

Loading, unloading, shipping, and receiving warehouse items.

Transporting materials to different locations within the facility.

Optimizing loads to ensure operational efficiency.

Securing loads to the machine before transportation.

Inspecting for damages to vehicles.

Scheduling vehicles for maintenance and repairs.

Operating and managing technical equipment.

Managing inventory by utilizing RF scanning equipment.

Picking and wrapping orders for shipment.

Identifying workplace safety hazards.

Adhering to safety management standards.

Adhering to production schedules.

Customer Service Representative, Etisalat Afghanistan Jan 2018 – July 2021

Answering phones from customers professionally and responding to customer inquiries and complaints.

Researching required information using available resources.

Handling and resolving customer complaints regarding product sales to customer service problems.

Providing customers with the organization’s service and product information.

Processing forms, orders, and applications requested by the customers.

Identifying, escalating priority issues and reporting to the high-level management.

Routing inbound calls to the appropriate resources.

Completing call notes and call reports as necessary

Recording details of comments, inquiries, complaints, and actions taken.

Managing administration, communicating and coordinating with internal departments.

Other duties as assigned.

EDUCATION

High School Diploma, Mehrabudin High School, Kabul Afghanistan, 2018

English Language Diploma, Azrekhash Computer & English Training Center, Kabul Afghanistan, 2014

CERTIFICATIONS

ICND1 Certification (Kardan Cisco Lab), 2019

Certificate of Proficiency in Microsoft Office, Rana Institute, 2012

Certificate of Proficiency in Windows Operating Systems, Rana Institute, 2009

SKILLS

•Driving Forklift

•Microsoft Office Suite

•Fluent in English, Dari, Pashto, and Urdu

•Communication skill

•Public Speaking

•Leadership Skills

•Accounting

•Ability to work in a team or individually

•Documentation

Contact this candidate