BROOKE SHREAVES

adthrj@r.postjobfree.com 229-***-**** Leesburg, GA 31763

Summary

I have a working knowledge of data entry systems and standard office equipment. Excellent collaboration and leadership skills and excel in both group and solitary environments. Working from home I have thrived with both my time management and in exceeding productivity goals. Detailed oriented and always excited to learn new skills.

Skills

Proficient Computer Skills

Attention to Detail

Speech Recognition

Excellent Customer Service

Verbal and Written Communication Skills

WPM 60

Experience

Caption Assistant Hamilton Relay Inc – Albany, GA 05/2018 – 10/2022

Captioned telephone conversations verbatim to facilitate accurate communication

Utilized voice recognition software as well as typing skills to ensure fast accurate captions

Proofread automated captions and made corrections

Protected callers’ personal information by following exact protocols for typing conversations with no recording or documentation

Maintained strict compliance with government regulations barring interference in conversations

Maintained strict compliance with company policies, procedures, and regulations

Worked quickly and accurately to meet productivity goals

Participated in training courses to enhance technical skills

Team Leader Zaxby’s – Albany, GA 04/2009 – 06/2018

Promoted to leadership position in recognition of strong work ethic and exceptional customer service skills

Fostered positive employee relationships through communication, training, and development coaching

Maintained high standards of customer service during high-volume work shifts and fast-paced operations

Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff

Learned roles of other departments to provide coverage and keep store operational

Education and Training

Lee County High School Leesburg, GA 05/2011

High School Diploma

References

Taylor Edwards – One Source

Former Supervisor

229-***-****

adthrj@r.postjobfree.com

Joshua White – Zaxby’s

Former Supervisor

229-***-****

adthrj@r.postjobfree.com

John Oliver – Zaxby’s

Former Supervisor

229-***-****

adthrj@r.postjobfree.com

Contact this candidate