Data Entry Customer Service
Resume:
BROOKE SHREAVES
************@*****.*** 229-***-**** Leesburg, GA 31763
Summary
I have a working knowledge of data entry systems and standard office equipment. Excellent collaboration and leadership skills and excel in both group and solitary environments. Working from home I have thrived with both my time management and in exceeding productivity goals. Detailed oriented and always excited to learn new skills.
Skills
Proficient Computer Skills
Attention to Detail
Speech Recognition
Excellent Customer Service
Verbal and Written Communication Skills
WPM 60
Experience
Caption Assistant Hamilton Relay Inc – Albany, GA 05/2018 – 10/2022
Captioned telephone conversations verbatim to facilitate accurate communication
Utilized voice recognition software as well as typing skills to ensure fast accurate captions
Proofread automated captions and made corrections
Protected callers’ personal information by following exact protocols for typing conversations with no recording or documentation
Maintained strict compliance with government regulations barring interference in conversations
Maintained strict compliance with company policies, procedures, and regulations
Worked quickly and accurately to meet productivity goals
Participated in training courses to enhance technical skills
Team Leader Zaxby’s – Albany, GA 04/2009 – 06/2018
Promoted to leadership position in recognition of strong work ethic and exceptional customer service skills
Fostered positive employee relationships through communication, training, and development coaching
Maintained high standards of customer service during high-volume work shifts and fast-paced operations
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff
Learned roles of other departments to provide coverage and keep store operational
Education and Training
Lee County High School Leesburg, GA 05/2011
High School Diploma
References
Taylor Edwards – One Source
Former Supervisor
**************@*****.***
Joshua White – Zaxby’s
Former Supervisor
***********@*****.***
John Oliver – Zaxby’s
Former Supervisor
***********@*****.***
Contact this candidate