Tech Support Customer Service
Resume:
K IRAN DEEP PAL
CUSTOMER S U P P O R T
EXECUTIVE
C o n t a c t
************@*****.***
Sadhrana, Gurgaon,
122505
Education
(June 2017)
Bachelor Of Technology,
Abdul kalam technical University
–Ghaziabad,UP
K e y S k i l l s
Microsoft Office
Adaptable and a quick
learner
Possesses skills to work
under pressure.
Inbound phone call
management
Friendly telephone
manner
Speak English and Hindi
Web and Tech savvy
C a r e e r O b j e c t i v e
To make use of my interpersonal skills and positive attitude to achieve goals of a company that focuses to drive customer satisfaction and customer experience.
P r o f e s s i o n a l E x p e r i e n c e
Tech Support Executive
Aenyvish Technology– Noida
January 2020
– March 2020
Lead a team to accomplish customer e-book requirements
Manual testing of the final output from my team
Quality checking and Managing Project Process
Allocating and Managing Resources
Business Development Executive
Twango Social Pvt Ltd – Delhi
November 2018
– December 2019
Monitor calls to ensure positive customer experience and provide direct feedback on observed performance.
Managing the team target as well as individual target of team members.
Represent the team in meetings and conference calls with Clusters.
Ensuring team bonding and team interaction as to avoid attrition happening on the grounds Of dissatisfaction in the team.
Product Development Executive
Infosystem Pvt Ltd – Ghaziabad
August 2017
– September 2018
Answered upwards of 20 phone calls daily, taking detailed messages
Receive inbound calls from participants.
Answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
Provide quality customer service on every call.
Communicate clearly and effectively with participants.
Contact this candidate