K IRAN DEEP PAL

CUSTOMER S U P P O R T

EXECUTIVE

C o n t a c t

729*******

adthqk@r.postjobfree.com

Sadhrana, Gurgaon,

122505

Education

(June 2017)

Bachelor Of Technology,

Abdul kalam technical University

–Ghaziabad,UP

K e y S k i l l s

Microsoft Office

Adaptable and a quick

learner

Possesses skills to work

under pressure.

Inbound phone call

management

Friendly telephone

manner

Speak English and Hindi

Web and Tech savvy

C a r e e r O b j e c t i v e

To make use of my interpersonal skills and positive attitude to achieve goals of a company that focuses to drive customer satisfaction and customer experience.

P r o f e s s i o n a l E x p e r i e n c e

Tech Support Executive

Aenyvish Technology– Noida

January 2020

– March 2020

Lead a team to accomplish customer e-book requirements

Manual testing of the final output from my team

Quality checking and Managing Project Process

Allocating and Managing Resources

Business Development Executive

Twango Social Pvt Ltd – Delhi

November 2018

– December 2019

Monitor calls to ensure positive customer experience and provide direct feedback on observed performance.

Managing the team target as well as individual target of team members.

Represent the team in meetings and conference calls with Clusters.

Ensuring team bonding and team interaction as to avoid attrition happening on the grounds Of dissatisfaction in the team.

Product Development Executive

Infosystem Pvt Ltd – Ghaziabad

August 2017

– September 2018

Answered upwards of 20 phone calls daily, taking detailed messages

Receive inbound calls from participants.

Answer participant questions, as well as question participants to obtain full understanding of what information is being requested.

Provide quality customer service on every call.

Communicate clearly and effectively with participants.

Contact this candidate