Customer Service Case Manager
Resume:
Nancy Diallo Gillyard
Scranton,PA
***************@*****.***
OBJECTIVE: Hardworking, reliable, goal oriented individual seeking a company where I can use my experience and education to help the company meet and surpass its goals
SKILLS AND QUALIFICATIONS:
Proficient with Microsoft Word, Excel and PowerPoint
Customer Service
Serv Safe Certified
Security 8hr/16hr/Fireguard
Criminology
Biology
Law Enforcement
Child Welfare/Child Abuse Prevention
Verbal Communication
Receptionist
EDUCATION:
ASA College, New York, NY Graduation Date, May, 2017
Associate Degree in Applied Science Criminal Justice
EXPERIENCE:
Geisinger CMC Hospital, Scranton,PA April,2019-February,2021
Food Service Lead
In charge of the morning shift, print patient tickets, tallies and diet roasters
Check the patient line, make sure nothing is sent up wrong to the psych unit
Make sure the kitchen stays in order
Take up late trays to patients
Followed approved procedures, cleaned and sanitized work area, equipment, utensils, and dishes
Fine Fare, Bronx,NY July,2016-January,2018
Supervisor
Operated a cash register
Provide great customer service to customers
Stock shelves and made sure everything is in place
Made sure my area was cleaned at all times
Handling money and credit card transactions
Book keeper for mine and workers register
VOLUNTEER:
EAC Bronx TASC (Externship)
Scan and upload files, transfer client calls to case manager, drug test clients, and toxicology reports.
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