Service Representative Customer

Irvin Brown

Laguna Niguel, CA *****

*******@*****.***

949-***-****

Customer Service Representative seeking to provide professional experience, increase profitability and customer relations. Knowledgeable, adaptable, and dependable teammate prioritizing customers with active listening, empathy, discussing and solving issues to the customer’s and company’s satisfaction. Personable, dedicated, and results oriented.

Volunteer 9/20/20 to present with Zooniverse Snapshot Serengeti viewing photos from strategically placed cameras to identify all animals, and later join with other world wide volunteers to discuss and classify our findings. Volunteer 2/5/21 to present with Smithsonian Projects transcribing historical documents and editing Wikipedia articles.

Customer Service Representative

Cyrex Laboratories LLC - Phoenix, AZ

May 2012 to June 2020

Established client accounts with doctors world wide who wished to provide Cyrex testing for their patients. Instructed clients how to use our on-line system to order test material, and view free educational podcasts and literature.

Contacted independent labs throughout the country to provide free blood draws for patients. Maintained computer files of all contracted lab demographics. Answered incoming and made outbound calls to patients for payments, explaining test procedures, and scheduling blood draws.

Answered emails from our clients and patients in twenty-two countries and other emails from countries with patients and doctors trying to locate the nearest practitioner that can order testing. Customer Service Specialist

One Call Medical - Los Angeles, CA

February 2008 to July 2010

Met and exceeded productivity targets by handling every interaction with top-notch customer service. Processed orders, keeping customers advised of status.

Consulted with customers to determine best methods to resolve service and billing issues. Documented conversations with customers to track requests, problems and solutions. Displayed strong telephone etiquette, effectively handling difficult calls. Coordinated with patients, their doctors, and their insurance companies to schedule testing at selected medical facilities.

Bachelor of Arts in Sociology

University of California - Santa Barbara, CA