Data Entry Customer Support

Skills

Professional Experience

Education

Michael Connolly

Customer Support Engineer

Swansboro, United States, 28584

984-***-****

*************@*****.***

Technology-oriented individual delivers product fixes and troubleshoot technical problems quickly. A confident Customer Support Engineer with expertise in communicating verbally and written to assist customers while promoting Understanding, Empathy and Patience.

HARD SKILLS: Web Applications, Networking, Collaboration and Coordination, Customer Care. SOFT SKILLS: Empathy, Patience, Understanding, Written and Verbal Communications, Building Block Learning, Effective and Efficient Approach.

REMOTE: Self-Motivated, Flexibility and Adaptability, Time Management, Organization. LANGUAGES: English Fluent, Spanish Beginner

2019-09 - 2021-05 General Merchandise Expert

Target, New Bern, NC

Exceeded productivity standards by 17% to produce desired team and individual results. Interacted with 100+ guests daily in friendly and knowledgeable ways. Collaborated with 13 sales team members to stay current on inventory levels, completes and calls. Accurate orders and resolve item issues.

2012-01 - 2012-12 Sales Associate

Modell's Sporting Goods, Watchung, NJ

Awarded Grand Slam award for above and beyond customer support achievement. Awarded Miss-Match Master award for miss matched shoe findings (50+). Awarded for travel and working on special event in Brooklyn, NY increasing sales by 10% 2009-06 - 2011-09 Clerk

Connolly Properties, Plainfield, NJ

Established quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment. Performed high-quality communications with customers by phone, email or in-person to provide information.

Verified 10+ transactions, 10+ product orders and shipping dates and entered information into databases and reports.

2008-09 - 2012-01 High School Diploma

West Carteret High School - Morehead City, NC

Graduated Early

Member of SPHS Honor Society

Member of Varsity Tennis

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