Destiny Hansen

Orlando, FL *****

adthm5@r.postjobfree.com

+1-321-***-****

PROFESSIONAL SUMMARY :

Personable Customer Service Representative committed to providing high- quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.

SKILLS:

• Complaint resolution

• Sales expertise

• Order Fulfillment

• Technical Support

• Report preparation

• Credit card processing

• Inbound and Outbound Calling

• POS systems expert

Authorized to work in the US for any employer Work Experience

Work Experience -

CSR - Customer Service Representative

Alliance 1 - Orlando, FL January 2019 to July 2022

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns

• De-escalate situations involving dissatisfied customers, offering patient assistance and support

• Call clients and customers to inform them about the company’s new products, services and policies

• Guide callers through troubleshooting, navigating the company site or using the products or services

• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

• Collaborate with other call center professionals to improve customer service

• Help to train new employees and inform them about the company’s customer management policies

Education

Evans High School - Orlando, FL

August 2016 to 2019

Skills

• Communications, Problem Solving, Organize, Confident,

• Time Management

• Leadership

• Microsoft Outlook

• Conflict Management • Customer service

• Typing

• Debits & credits

• Fraud

• Research

• Analysis skills

Contact this candidate