Customer Service General Manager
Resume:
RANDY CHESNEY
Lubbock, Texas. 79407
*****************@*****.***
Resume for Randy Chesney
The following resume is submitted for your consideration.
Experience:
06/13-Present- Taj Hospitality, General Manager- Super 8
Directly managed all aspects of operations for 75 guest rooms and common areas. Oversaw all volume and profit objectives, ADR, Rev.PAR, P&L, Wyndham operational strategies, standards and programs. Responsible for guest satisfaction, staffing, training, and sales. Utilized training program to insure employee knowledge of best practices and Brand Standards, while effectively managing staff and retention. Active in annual forecasting and individual/hotel market plan development. Prepared status reports to ensure project tasks and sales goals were completed accordingly.
02/08-03/13 General Manager – Torchy’s Tacos, Austin and Dallas Texas
Staff scheduling, front of the house operations, back of the house operations, marketing, customer service and satisfaction, food quality, food and supply ordering, opening and closing duties,
Full P&L responsibility, monthly inventory, catering, staffing and vendor management. Opened the first Torchy's Tacos in Dallas Texas.
04/05-02/08 Asst. General Manager - LaMargarita, Round Rock, Texas
Staff scheduling, front of the house operations, back of the house operations, marketing, customer service and satisfaction, food quality, food and supply ordering, opening and closing duties,
P&L, monthly inventory, catering, full bar operation, including weekly ordering, staffing and inventory, and vendor management.
4/02-04/05 General Manager-Sirloin Stockade, Taylor, Texas
Overall operation of the restaurant to include, Guest service and satisfaction, profitability of the restaurant, food quality, food safety, food presentation, food cost, labor cost, employee training and retention, building and equipment maintenance, and marketing.
Hired as Assistant Manager- Promoted in 11/02
1988-2002 Target, Inc.
Hired as Team Member, received several promotions, ended as a Manager
Education
Graduated High School in 1987
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