Customer Service Representative
Resume:
Kelli Miller
Porter, IN *****
************@*****.***
Highly qualified customer service representative with superior sales skills and extensive experience in multiple industries seeking a competitive and challenging position. Work Experience
Sales/Marketer
TTC Marketing Solutions Chicago, IL
October 2016 to March 2022
Worked at this telemarketing agency completing cold sales calls to prospective customers using a given phone directory to sell products. I became knowledgeable in multiple products and their benefits and conveyed such information to customers. I was promoted within my first six months of employment and then began answering incoming calls from current and potential customers and handled those calls appropriately, efficiently, and effectively. I used scripts to answer customers' questions properly, while maintaining a superior cadence in speech patterns so as to keep communication easy and flowing. I regularly went above and beyond in each interaction with my customers and because of that, I maintained one of the highest success rates of sales in the company. Office Manager
American Family Insurance
January 2003 to March 2016
I started at this insurance agency as a marketer and quickly progressed to office manager. My primary duties included customer service, insurance sales, premium collection, claims handling, preliminary underwriting and risk assessment, scheduling, as well as problem-solving, intuitive sales, and general administrative and human resources duties. I regularly met and exceeded sales goals, and love the challenge of that.
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