Customer Service Assistant Manager
Resume:
Denise M. Richardson
W. Bloomfield, Michigan
48324
***********@***.***
EDUCATION
Henry Ford High School Diploma
Detroit, MI 48219 Major: General Studies
SKILLS
●Managed a staff of five.
●Coordinated staff scheduling and vacations.
●Audited inventory and supplies for loss prevention.
●Maintained accounts for client retention.
●Created and organized promotions and displays for effective advertisement.
●Increased sales by implementing client retention and customer service campaigns.
●Caregiver, Nurses Assistance.
●Lead Teacher
●HighScope Educational Training
EXPERIENCE
TUTOR TIME LEARNING CENTER
Commerce MI.
Sept. 2018-June 2022
Caring for as well as teaching students from Preschool to Pre-K educational fundamentals, using the Fit-Grow program. Assisting fellow teachers in various classrooms, answering phones, greeting families, visitors, preparing and executing curriculum for students, meal prep.
KIDZZONE Dearborn Heights, MI.
April 2016 – Present
Caring for and teaching 3-4yr. olds educational fundamentals, High Scope program, assisting the director, toileting, meal prep, field trips, enhancing their social skills.
Waltonwood@12 Oaks Novi, MI.
Caregiver promoted to Med-Tech December 2010 –April 2013
Assisting Alzheimer and Dementia residents with their daily activities and personal care. Administering medications, and giving insulin shots, checking blood sugar levels, recording on MAR sheets, supervising caregiver staff.
Volunteer January 2003 – December 2010
Various community organizations, Metro Detroit area.
Organized and implemented the facilitation of etiquette, social skills, life skills, and mentoring at Vista Maria girl’s home. Evangelistic services for prisoners in G. Robert Cotton Correctional Facility (JFC) January 2007-2010
Assistant Manager May 1999 – December 2002
America’s Best Eyeglass & Contacts, Pontiac, MI
Managed a staff of five, including preparation of weekly schedule and vacations. Audited and maintained accurate records of sales and store inventory. Assisted with prompt customer service, answering phones, scheduling appointments and administering various services upon the physician’s requests. Designed and created displays and promotions to maximize product advertisement. Facilitated bi-weekly staff meetings and training.
Office Manager February 2003 – June 2003
Woodward Academy, Detroit, MI
Managed and coordinated main office staff. Organized and maintained student enrollment and records. Discerned and directed visitor needs. Coordinated principal’s schedule. Assisted instructional staff with special projects and correspondence. Created and implemented procedures manual for maintaining compliance for administering specialized student services.
REFERENCES Excellent references available upon request.
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