Customer Service Assistant Manager

James Anderson **** S. Mackinaw Ave Chicago, IL 773-***-****

******************@*****.***

Work Experience

SwissPort Cargo Services - ORD 2018-2019

Cargo Operations Agent

● Contributed to a very detailed oriented team.

● Communicated efficiently across all departments.

● Loaded and unloaded vans, semi-trucks and planes with forklifts.

● Unpacked various types of cargo upon arrival.

● Sorted cargo to requested lot.

● Created a well organized inventory for in-house material.

● Prepared various types of cargo for transport.

Maurico’s Trucking Company 2017-2018

Assistant Manager

● Ensured all on-site garages were well maintained

● Communicated with truck drivers to ensure their needs were met

● Maintained a well architected inventory of trucks and operational supplies

● Assisted drivers with vehicle repairs.

● Provided and accepted very well professional feedback

● Worked closely with the business owner to scale and acquire business resources

Corner Bakery 2016-2018

Shift Lead (Promotion)

● Responsible for the seamless functioning of the shifts.

● Exemplified exceptional customer service to guests.

● Managed front and back end restaurant operations.

● Often rand both catering and FOH operations simultaneously.

● Developed healthy management relations with staff.

● Serve as an on-call assistant to staff during low staffing times.

● Provide quality results to the queries posed by the customer demand. Expo Server

● Ensure the integrity of all customer orders

● Responsible for making coffee, tea, and soups.

● Often set up displays, condiment stations, and front of house topology.

● Track and manage changes to schedule, issues, and milestones; provide status reports to management, teams, and other stakeholders

● Showed clear knowledge of restaurant's food and beverage preparation standard.

Burnham Harbor Cafe 2015-2016

Cashier/Cafe Staff

● Provided exceptional customer service.

● Provided support to both the staff and guests.

● Often tasked with maintaining the cleanliness of the cafe

● Served food to guests upon instruction

● Constructed and destructed outdoor patio upon opening and closing Education

2011-2014 EPIC Academy Charter High School

● Elected to take rigorous honors courses 9th-11th Grade

● 3.2 out of 4.0

2014-2015 Innovations High School

● Graduated with High school diploma

● 3.0 out of 4.0

2014 (Summer) Harold Washington College (Dual Enrollment)

● General College Credit

● 3.1 out of 4.0

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