Service Associate Customer

M

Mazin

Mohammed

Roof

518-***-****

mazinmohamed77@g

mail.com

Albany, NY 12211

SUMMARY

Comptia A+ certified looking for IT technician or help desk job. Helpful Administrative Support Assistant with expert knowledge of offices and providing best-in- class support. Skilled at and use with proven history of maintaining productive work environment. Great attention to detail and work ethic.

SKILLS

CompTIA A+ (3 years)

Microsoft SQL Server (4 years)

Microsoft Office (10+ years)

Databases

HIPAA (2 years)

Customer service (4 years).

EXPERIENCE

Administrative Support Associate V

Albany, NY

HUC, Albany Medical Center/ Oct 2020 to Current

Verified administrative information, contacting employees and workers to maintain accuracy

Troubleshot and fixed process hang-ups to maintain swift flow of daily tasks Managed phone and email correspondence and handled incoming and outgoing mail and faxes

Costumer Service Associate

Albany, NY

Albany Medical Center/ Jan 2016 to Oct 2020

Receiving & distributing supplies and linen to all hospital units Answered customer telephone calls promptly to avoid on-hold wait times. Senior Database Administrator

Baghdad

Ministry Of Electricity/Distribution/ Oct 2007 to Sep 2015 Administered, supported and monitored databases by proactively resolving database issues and maintaining servers

Tested programs and databases to identify issues and make necessary modifications. EDUCATION AND TRAINING

Bachelor's degree: Computer Science

Al-Jami'at Al-Mustansiriyah Sep 1999

Baghdad

ACCOMPLISHMENTS

Exam 761: Querying Data with Transact-SQL January 2021 to January 2024. Verified International Academic Qualifications April 2019 to Present CERTIFICATIONS

CompTIA A+ September 2022 to September 2025

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