Pipeline Operator Customer Service
Resume:
J.L. ARMSTRONG
Lumberton, TX
*************@*****.***
OPERATIONS AREA MANAGER
PROFESSIONAL SUMMARY
I have more than 30 years of experience in the Oil & Gas Industry - Midstream. My most recent position was Operations Manager for Tucker Midstream in the Beaumont, TX area. I have spent 29 years as a Measurement I&E Technician, 8 years’ experience in Customer Service Management and Business Development, 8 years as an Estimator, and spent the first 4 years of my career as a pipeline operator.
CORE QUALIFICATIONS
• Understanding of Oil and Gas Industry terminology • Pipeline Safety Policy & Procedures
• Excellent communication and interpersonal skills • Operations Management
• Able to work with multiple teams to get things done • Quick learner
EXPERIENCE
07/2015 to 12/2020 Operation Manager / Business Development / Estimator
Tucker Midstream Beaumont, TX
Operations Manager for maintenance and construction of customers pipeline and facilities. My responsibilities included safety, mechanical reliability of our equipment, construction and maintenance, field operations, business development and customer relations. Assisted Commercial Account Management by providing cost estimates, maps, and pipeline hydraulics. Worked with Accounting, Engineering, Operations, and external customers to ensure projects were completed on time. Communicated planned and unplanned maintenance to customers and worked as a liaison between internal and external customers to ensure questions were answered.
01/2012 to 07/2015 Customer Service Manager / Jr. Estimator
EMS Corporation - Beaumont, TX
My responsibilities included safety, mechanical reliability of our equipment, construction and maintenance, field operations, business development and customer relations. Worked with Accounting, Engineering, Operations, and external customers to ensure projects were completed on time. Communicated planned and unplanned maintenance to customers and worked as a liaison between internal and external customers to ensure questions were answered.
08/2005 to 01/2012 I&E Technician / Public Awareness Counselor
PB Energy Beaumont, TX
My responsibilities included safety, mechanical reliability of our equipment, construction and maintenance, gas measurement, field operations, business development and customer relations. Supervised measurement techs to ensure meter calibrations and gas samples were completed accurately and frequency met contract requirements, balanced gas systems, and worked with operations to find gas leaks. Also supervised chart integrators and electronic flow measurement analyst to ensure gas volumes were calculated correctly. Ensured each plant delivered the correct residue volumes to each pipeline. Worked with Accounting, Engineering, Operations, and external customers to ensure projects were completed on time. Communicated planned and unplanned maintenance to customers and worked as a liaison between internal and external customers to ensure questions were answered and mistakes were corrected.
09/2001 to 08/2005 Measurement / Communications Technician / Level 1 Corrosion / Safety
EMS Corporation Beaumont, TX
Performed routine measurements to ensure meter calibrations and gas samples were completed accurately and troubleshoot any defeats, and frequency met contract requirements. Also balanced gas systems and worked with operations to find gas leaks. Also supervised chart integrators and electronic flow measurement analyst to ensure gas volumes were calculated correctly. Monitored volumes of new connects after projects were completed. My responsibilities included safety, mechanical reliability of our equipment, construction and maintenance, gas measurement, field operations, and customer relations.
09/1999 to 09/2001 Measurement / Communications Technician / Level 1 Corrosion / Safety
Hanover Measurement Beaumont, TX
Performed measurement audits to ensure company measurement standards and procedures were being used. Ensured each plant delivered the correct residue volumes to each pipeline. Monitored volumes of new connects after projects were completed. My responsibilities included safety, mechanical reliability of our equipment, construction and maintenance, gas measurement, field operations, and customer relations. Communicated planned and unplanned maintenance to customers and worked as a liaison between internal and external customers to ensure questions were answered and mistakes were corrected. Performed routine measurements to ensure meter calibrations and gas samples were completed accurately and troubleshoot any defeats, and frequency met contract requirements. Also balanced gas systems and worked with operations to find gas leaks. Also supervised chart integrators and electronic flow measurement analyst to ensure gas volumes were calculated correctly. Monitored volumes of new connects after projects were completed.
08/1985 to 09/1999 Measurement Tech / Communications Technician / Level 1 Corrosion
ENRON Beaumont, TX
Installed and repaired gas measurement chart recorders and electronic flow measurement devices. Performed gas settlement test and collected gas samples. Ensured each plant delivered the correct residue volumes to each pipeline. Monitored volumes of new connects after projects were completed. My responsibilities included safety, mechanical reliability of our equipment, construction and maintenance, gas measurement, field operations, and customer relations. Communicated planned and unplanned maintenance to customers and worked as a liaison between internal and external customers to ensure questions were answered.
11/1983 to 08/1985 Measurement Technician
Houston Pipeline Beaumont, TX
Installed and repaired gas measurement chart recorders and electronic flow measurement devices. Performed gas settlement test and collected gas samples. Ensured each plant delivered the correct residue volumes to each pipeline. Monitored volumes of new connects after projects were completed. My responsibilities included safety, mechanical reliability of our equipment, construction and maintenance, gas measurement, field operations, and customer relations. Communicated planned and unplanned maintenance to customers and worked as a liaison between internal and external customers to ensure questions were answered.
EDUCATION
1978 - 1979 Industrial Electronics and Instrumentation
Lamar University Beaumont, TX
Daniels Chromatograph School – Houston, TX
Multiple Instrumentation Schools
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