Customer Service Lab Courier

Lori Malone

**** *.*** 216-***-**** ***********@*****.***

Career Summary

Organized, and self-motivated Customer Service professional with eight years’ experience working in fast paced environments. Skilled in-patient care, detailed cleaning, dietary/retail. Special Recognition from managers for being reliable, having good work ethic, and having great people and customer service skills. Complete tasks in a timely matter.

Highlights of Qualifications

High volume customer service experience with patients/ customers.

Extensive kitchen experience in small and large facilities

Energetic worker able to handle a demanding workload:

Able to provide face to face customer care with a professional, and friendly manner.

Exceed customer satisfaction

Work Experience

11/2021-10/2022 Helping Hands Lab Courier Cleveland, Ohio

Transport specimen from different departments and delivered it to the lab in a timely manner

09/2021-10/2022 Einstein Bros Bagels NSA III Cleveland, Ohio

Prepared meals for customers

Prep food for the current or next day

Handle customers’ orders

Handle cash transactions

Made specialty coffee drinks

05/2017- 09/2021 Wolfgang Puck Nutrition Services Assistant Cleveland, Ohio

Greet customers and serve meals.

Assist the customers with their needs

Maintain, clean, and sanitize the environment for the customers

Prepare meals in a timely order

02/2014 – 2017 Omni Home Health Care Home Health Aid Beachwood, Ohio

Provide care for in home patients, ensuring safety, cleanliness and daily expectations mailto:***********@*****.***?subject=my updated resume 2022

Assist with grooming, including mouth care, denture care, dressing and hair

Prepare requested meals, and assist with feeding in a warm and courteous manner

Provide gentle reminders of patients’ schedules regarding doctor visits and personal activities

03/2015 – 05/2016 Rogers Home Care Home Health Aid Cleveland, Ohio

Performed patient care duties in multiple patient facilities

Provided compassionate personal care and detailed housekeeping for patients

Established a good rapport with patients and family members

Ensured patient areas were clean and free from hazards

05/2012-09/2012 Bishop Cosgrove Center Volunteer Cleveland, Ohio

Greeted the homeless with a welcoming demeanor

Prepared and served meals in a fast environment

Answered phones professionally and took detailed messages for staff

Maintained a clean working environment

Education

Bryant & Stratton College Parma, Ohio

Medical Assisting Program

Completed 3 years

Towards Employment, Career Readiness Workshop Completed Cleveland, Ohio

Certificate received

John F. Kennedy High School, Diploma received Cleveland, Ohio

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