Consumer Lending Specialist

Demetrik Booker

Knoxville, TN *****

865-***-**** *******@*****.***

LOAN CONSULTANT

Goal driven Loan Consultant with expertise in the mortgage industry. Proven history of providing excellent service to clients for their mortgage needs resulting in increased revenue for the lender. Effective written and verbal communication skills with the ability to collaborate cross functionally.

CORE SKILLS

Client Relations Leadership Credit Analysis Documentation Regulatory Compliance Training and Mentoring Notary Public

EXPERIENCE

U.S. Bank

Consumer Direct Lending Loan Consultant / NMLS No.1190697 April 2014 – Present

Provide home equity origination loan processing through closing. Licensed to refinance mortgages and 1st and 2nd position mortgages.

Lead and mentor sales team.

Ranked in the top 3 of 39 in the first year of new sales department (2021).

Achieved the highest lead to application conversion in the department (2021-22).

Mentored top lending performers in 2022.

Achieved district top performer of digital in 2018 and 2019.

US Bank Emerging Leaders class of 2019.

Awarded Top Performer for Q3 2018.

Promoted to Senior Banker in 2018.

Received recognition for outstanding services to clients.

Assisted multiple branches becoming top performers.

JC Penney

Customer Service/Sales Specialist November 2012 – April 2014

Checked customers out at the cash register for purchasing merchandise. Answer phones for customer support, card payments, and online purchases.

Served as Men’s department lead. Appointed to oversee all departments while managers are offsite.

Cellular Sales/Verizon

Call Center Sales Representative January 2012 – December 2012

Received inbound and made outbound sales and service calls. Scheduled appointments for clients to see instore sales reps.

Troubleshoot cellular devices and account issues.

Promoted to Recovery Department to assist reclaiming lost revenue.

Men’s Wearhouse

Customer Sales Associate April 2011 – March 2012

Assisted wardrobe consultants while selling suits to the customers. Ordered merchandise and request transfers from other stores in a minute’s notice.

Take credit card purchases over the phone and process returned merchandise through store database.

Reserved individual and group tuxedo rentals for special events.

Kroger

Front End Team Lead August 2008 – February 2011

Assisted customers at the checkout lanes. Experienced in every store department.

Serve customers to satisfaction when working under pressure and multitasking.

Kroger Star Award and special district and regional recognition for honesty, integrity, and professionalism.

EDUCATION

Associate of Science: Accounting and Business Administration- Pellissippi State Community College

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