Customer Representative Team Lead with focus in Education andcounseli
Resume:
K
Taara Kinney
*****.******@*****.**
m
Detroit, MI 48234
SUMMARY
Motivated professional offering customer service and support . Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. SKILLS
Client meetings
Customer support and assistance
Assistance program knowledge
Effective customer communication
Computer skills
Training & development
Relationship building
Reliable & trustworthy
Organization
Multitasking
Planning & organizing
Troubleshooting
Problem resolution
EXPERIENCE
Family Independence Case Manager
Detroit, MI
State Of Michigan DHHS/ Jan 2003 to May 2015
Responsible for assisting family achieve self sufficiency through the side of State Programs. Job included providing food assistance, medical, and daycare assistance to families as well as Emergency services i.e. utility assistance, housing assistance and employment assistance. Juggled multiple projects and tasks to ensure high quality and timely delivery. Demonstrated self-reliance by meeting and exceeding workflow needs. Provided excellent service and attention to customers when face-to-face or through phone conversations.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Recognized by management for providing exceptional customer service. Reading Specialist and Floating Building Sub
Detroit, MI
Colin Powell Academy / Aug 2001 to Dec 2002
Developed individual educational plans designed to promote educational, physical and social development.
Organized and prepared instructional materials, communiqués and reports to facilitate student learning.
Adapted instructional techniques to appropriate ages and skill levels of supervised students.
Prioritized and organized tasks to efficiently accomplish service goals. Prepared and utilized materials for one-on-one and group instruction. Developed and deepened successful relationships with teachers in order to provide optimal support.
Established clear plans with each student and collaborated closely to achieve targets. Completed and reviewed assessments to developed customized improvement plans. Implemented Michigan Education frame work instructional techniques to accomplish intervention goals.
Classroom Teacher
Detroit, MI
Colin Powell Academy / Aug 2000 to Jun 2001
Developed lessons, activities and materials to cover required course material according to Michigan Education framework
Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions.
Established positive relationships with students, parents, fellow teachers and school administrators.
Met with parents and guardians to discuss student progress and areas for improvement.
Tracked attendance, assignments, grades and class participation for students. Worked with parents, administrators and counselors to develop improvement plans for struggling students.
Established and communicated clear learning objectives to foster student progress and academic performance.
Offered hands-on learning opportunities to develop student self-esteem and life skills. Taught groups of up to 35 students and provided individual support. Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
EDUCATION AND TRAINING
Bachelor of Science: Psychology/Public Law And Government Eastern Michigan University May 2000
Ypsilanti, MI
Contact this candidate