Medical Assistant Customer Service

Jennifer Lopez

**** ****** *** *****.******* Texas 77433

862-***-**** *********@*******.***

EDUCATION

Florida Career College, Houston January 2022

Medical Assistant Tech.

• Administer and Dispense Medication

• Administer injections

• Aseptic and sterile techniques

• Assisting with EKG and Respiratory tests

• Assisting with physical examinations, setting up instruments and supplies, explaining procedures to patients

• Bilingual in (Languages)

• Bloodborne Pathogen Training

• Calculation of dosages for injections, oral medications both liquid and solids, transdermal, inhalation, installation and topical administration of medications

• Caring, exceptional customer service

• EKG

• Clinical: EKG, OSHA, Venipuncture, assist in minor office procedures, Urinalysis, Audiometer, Glucose, Autoclave, Vital Signs, Injections, Spirometry, and Hemocue machines

• Ensure patient safety during and after procedures

• Experienced in utilizing Electronic Health Records

• Experienced with performing clinical skills including taking vitals, performing injections

• Glucose Testing

• Hemoglobin and Hematocrit testing

• HIPAA, OSHA, MSDS & Medical Ethics

• ICD-10 Coding

• Infection control techniques

• Instrument Knowledge and Sterilization

• Knowledgeable in administering medications

• Medical front office and processes to include scheduling, medical record keeping filing, health insurance, billing and coding practices

• Medical Terminology for structures and body functions, skin, and the muscular-skeletal systems

• Obtaining Medical History

• Parenteral Administration

• Insurance Verification

• Patient Assessment, Cardio-Pulmonary, Castroenterolgoy (S/B Vitals and Patient History)

• Patient Charting

• Patient Education

• Positioning & Draping

• Professional & Compassionate Bed Side Manner

• Scheduling Patient Appointments

• Skilled in assisting with various clinical duties including physical exams, urinalysis, blood typing, specialty lab tests, and minor surgeries

• Skilled in Phlebotomy

• Specimen Collections

• Sterilization/Autoclave

• Training in First Aid, Emergency and Behavior in Acute Situations

• Training in the Stages of Life including Pediatrics, OB/GYN, and Geriatrics

• Understanding of Eyes, Ears, Nose, Throat, and Nervous System

• Venipuncture (specify types)

• Vital Signs

• Works well independently and as a team player

• Wound Care/Dressing

Don Bosco, Honduras November 1997

High School

WORK EXPERIENCE

Andinos Cleaning Services, Mine Hill NJ May 1997 - April 2021 Manager

• Provided accurate, valid and complete information by using the proper methods/tools.

• Met personally/team sales targets and call handling quotas.

• Handled complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure resolution.

• Kept records of customer interactions, processed customer accounts, and file documents.

• Followed communication procedures, guidelines, and policies.

• Reviewed or made changes to customer accounts.

• Researched answers or solutions as needed.

• Manage Personel.

• Charge of payroll.

VOLUNTEERING

Head Start in Morris County, Dover, NJ February 2018 - April 2021 Member of the Board.

Head Start of Morris County, Dover, NJ. January 2013 - January 2018 President Of Policy Council.

Morris County Family Success Center, Dover, NJ. March 2000 - April 2021 Notary and Clerical work Helping the Community.

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