Support Representative Call Center
Resume:
Krystal Garner
Seeking a challenging position by utilizing my abilities, skills, knowledge and experience in a customer service role.
Memphis, TN (Remote candidate)
***********@*****.***
Work Experience
Member Support Representative
Chevron Federal Credit Union - Memphis, TN(Remote) April 2022 to Present
Answering phones and providing members with excellent service for non cash financial transactions. Assist members with online and mobile banking needs. Handles multiple line phones. Microsoft software knowledge. Act in accordance with security and confidentiality protocols, operational procedures, and ethical guidelines. Inbound call center problem solving skills. Research information to resolve member requests. Performs other duties as assigned by call center managers.
Handles account maintenance such as:
• Ordering ATM/Debit card
• Stop payments, sending DocuSign
• Online banking enrollment and password resets
• Updating contact information, Sync with systems
• Explain products and services CFCU/SCU provides
Customer Service Representative
Sedgwick Claims Services - Memphis, TN December 2021 to April 2022
Providing quality service during intake/existing leave of absence claims. Expedite the application process. Resolve claim issues, give caller claim notes and details. Handles multiple line phones. Microsoft software knowledge. Inbound call center problem solving skills. Performs other duties as assigned
• Created call center scripts
• Assisted customers via live chat
• Responds to inquiries and issues
• Managed customer accounts
• Greets customers
• Conducted customer service surveys • Handled reservations
• Resolved customer issues
• Books appointments for clients
COMMUNITY SERVICE OFFICER I
UNIVERSITY OF SOUTHERN CALIFORNIA April 2009 to Dec 2021
Provides security services for USC campus and surrounding areas, including the University Village. Prevent loss of university assets.
Patrol complexes, dormitories, and other residential halls on and off campus by foot, bicycle, vehicle, and Segway's.
Reports any incidents or suspicious/criminal activity with hand-held radio. Writes reports of missing property.
Monitors closed circuit television security system.
Enforce closed campus hours
SECURITY ASSISTANT
LOS ANGELES COUNTY SHERIFF DEPARTMENT January 2005 to April 2009
Assist sworn and civilian personnel on Metro Transportation Authority rails. Maintain security on rails and surrounding areas.
Conduct foot patrol checks, fare enforcement checks, and report any incidents. Issues citations for 640(B) Penal Code violations. Input data with the CAD/CTT PLUS system. Assist passengers with local travel.
Education
DIPLOMA in Completion of general education
JOHN A. ROWLAND HIGH SCHOOL
June 2004
Skills
• CCTV
• Law Enforcement
• Security
• CAD
• Surveillance
• AutoCAD
• Loss Prevention
• Case Management
• Writing Skills
• Drafting
• English
• Clerical experience
• Customer service (10+ years)
Certifications and Licenses
Guard Card
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