Pamela Bridges

Houston, TX *****

adth3z@r.postjobfree.com

+1-832-***-****

832-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Self employed - Houston, TX

April 2022 to Present

I worked as a Customer service sales agent for an energy company. Customer service

self-employed - Houston, TX

February 2018 to March 2022

As a Call center sales rep I Provided out bound cold call sales for various organizations to businesses Customer support

online retail sales - Battle Creek, MI

January 2019 to February 2022

Provided customer support services to online buyers and handled returns and complaints for an online retail company

Dispatcher/Customer Service

Staffing Network - Romulus, MI

June 2017 to September 2018

I dispatched and mapped driver routes, using microsoft office for a delivery company who shipped online orders placed to specific online websites. also, answered calls, handled complaints and customer support.

• Provided assistance to clients

• Scheduled reservations for customers

• Maintained up-to-date knowledge of customer accounts

• Inventoried stock

• Confirmed payments, refunds, etc.

• Resolved payment and order disputes

Customer Service Specialist

Home Depot - Livonia, MI

September 2016 to November 2017

Helped with customer complaints and online orders, stock, and cashier.

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Kept records of customer complaints

• Handled emails, inbound calls, and outbound calls

• Booked appointments

• Managed customer accounts

• Wrote call center scripts

• Performed data entry for customer information, shipments, and orders

• Handled billing issues and order inquiries

• Operated the cash drawer

• Took inventory

• Set up client appointments

Material handler

OnStaff USA - Battle Creek, MI

July 2019

Warehouse- light industrial,assembly, sorting and packing Education

High school or equivalent

Skills

• General Labor (10+ years)

• Packing

• Pallet Jack

• Picker Packer

• Shipping

• Shipping Receiving

• Warehouse Associate

• Stockroom

• Cooking

• Food Prep

• Kitchen Staff

• Customer Service

• Quality Control

• Machining

• Materials Handling

• Quality Inspection

• Order Picker

• Manufacturing

• Microsoft Office

• Cash handling

• Windows

• English

• Warehouse experience

• Microsoft Outlook

• Writing skills

• Microsoft Excel

• SAS

• Computer skills

• Interviewing

• Telemarketing

• Cold Calling

• Data Warehouse

• Microsoft SQL Server

• Visual Basic

Certifications and Licenses

food handler certificate

Food Handler

Assessments

Customer Focus & Orientation — Proficient

October 2019

Responding to customer situations with sensitivity. Full results: Proficient

Reliability — Highly Proficient

July 2019

Tendency to be dependable and come to work

Full results: Highly Proficient

Cooking Skills: Basic Food Preparation — Proficient December 2019

Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Proficient

Cleaner fit — Proficient

April 2022

Measures the traits that are important for successful cleaners Full results: Proficient

Work style: Reliability — Highly Proficient

April 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Mechanical Skills: Aptitude — Familiar

June 2022

Understanding and applying mechanical concepts and processes. Full results: Familiar

Manufacturing fit — Familiar

June 2022

Measures the traits that are important for success in manufacturing roles Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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