Customer Service Support
Resume:
Pamela Bridges
Houston, TX *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Self employed - Houston, TX
April 2022 to Present
I worked as a Customer service sales agent for an energy company. Customer service
self-employed - Houston, TX
February 2018 to March 2022
As a Call center sales rep I Provided out bound cold call sales for various organizations to businesses Customer support
online retail sales - Battle Creek, MI
January 2019 to February 2022
Provided customer support services to online buyers and handled returns and complaints for an online retail company
Dispatcher/Customer Service
Staffing Network - Romulus, MI
June 2017 to September 2018
I dispatched and mapped driver routes, using microsoft office for a delivery company who shipped online orders placed to specific online websites. also, answered calls, handled complaints and customer support.
• Provided assistance to clients
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Inventoried stock
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
Customer Service Specialist
Home Depot - Livonia, MI
September 2016 to November 2017
Helped with customer complaints and online orders, stock, and cashier.
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Managed customer accounts
• Wrote call center scripts
• Performed data entry for customer information, shipments, and orders
• Handled billing issues and order inquiries
• Operated the cash drawer
• Took inventory
• Set up client appointments
Material handler
OnStaff USA - Battle Creek, MI
July 2019
Warehouse- light industrial,assembly, sorting and packing Education
High school or equivalent
Skills
• General Labor (10+ years)
• Packing
• Pallet Jack
• Picker Packer
• Shipping
• Shipping Receiving
• Warehouse Associate
• Stockroom
• Cooking
• Food Prep
• Kitchen Staff
• Customer Service
• Quality Control
• Machining
• Materials Handling
• Quality Inspection
• Order Picker
• Manufacturing
• Microsoft Office
• Cash handling
• Windows
• English
• Warehouse experience
• Microsoft Outlook
• Writing skills
• Microsoft Excel
• SAS
• Computer skills
• Interviewing
• Telemarketing
• Cold Calling
• Data Warehouse
• Microsoft SQL Server
• Visual Basic
Certifications and Licenses
food handler certificate
Food Handler
Assessments
Customer Focus & Orientation — Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Proficient
Reliability — Highly Proficient
July 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Cooking Skills: Basic Food Preparation — Proficient December 2019
Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Proficient
Cleaner fit — Proficient
April 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Work style: Reliability — Highly Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Mechanical Skills: Aptitude — Familiar
June 2022
Understanding and applying mechanical concepts and processes. Full results: Familiar
Manufacturing fit — Familiar
June 2022
Measures the traits that are important for success in manufacturing roles Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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