Collections Specialist Customer Service

DEBRA A. GLOSQUE

PO BOX ***

Mamaroneck NY *****

(914) 714- 0536

********@*****.***

SUMMARY

A highly motivated business professional with strong collections experience and accounts receivables background. Proven ability to build rapport with customers through the use of effective written and oral communications. Excellent research and organization skills used to investigate credit histories and establish credit files for new accounts.

COMPUTER SKILLS

Microsoft Word, Excel Spreadsheets

SXE. Distribution Software

PROFESSIONAL EXPERIENCE

FRED GLOECKNER & COMPANY, Harrison, NY

Collections Specialist 2008-2021

Makes collection calls daily and enter updates on each call using online systems and Excel. Maintain and handle accounts, resolve payment issues, communicate with sales representatives if any holds develop on accounts. Work closely with Credit Management daily to strategize successful major account collections. Implemented new and consistent follow up with all customers. Successfully collected interest charges formerly not addressed by company. Called on 300 active accounts with aging total $10 Million.

CASTLE OIL COMPANY, Harrison, NY

Accounts Receivable/Collections 1999-2008

Handled the daily accounts receivables and collections for an oil company with more than two thousand accounts. Contacted customers whose accounts are significantly overdue and resolved payment issues through negotiations. Set up payment plans with customers. Authorized credit holds and reduced credit lines. Communication with company sales representatives to make them aware of holds put on deliveries for their delinquent customers. Managed budget plans, discounts and write-offs.

MICRO BIOMEDICS, Pelham, NY

Collections Specialist 1997-1999

Managed the accounts receivables and collections for a medical equipment and supply firm. Resolved customer related problems and set up payment schedules.

EDUCATION

MONROE COLLEGE, New Rochelle, NY

Associate of Occupational Science Major: Accounting

Point & Click Purchase NY

Microsoft Office 2010

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