Jacob Merz

*** ***** *** ****

Orem Utah, *****

385-***-****

adth2m@r.postjobfree.com

Overview

I am a competent, computer savvy, individual with network and hardware experience in Windows 3.1 to Windows 10. I have worked with computers in a professional setting and at home maintaining, repairing, and upgrading hardware, drivers, and networks for the better part of 19 years. I built my first computer from the ground up when I was 11. I work hard and don’t finish till the job is done. I enjoy meeting new people and working in small effective teams and I thrive under pressure. I love working with technology and pride myself in the work I do. I am a boon to any team I work on and will raise the bar to improve quality and customer service on any task I am given. I am motivated and am a benefit to any area I work in or any job I have. I believe that knowledge is power and the more I have the better I can be in the field I choose.

Skills

•Basic Network Maintenance and Setup Experience

•Hardware Installation

•Driver Installation and Repair

•Windows OS Understanding

•Microsoft Office Knowledge and Practice

•Computer Setup, Installation, and BIOS Know-how

•SQL experience

•Computer Maintenance and Troubleshooting

•Quality Assurance Testing (2 + years)

•Agile development Methodology

•JIRA, GSMT, and Virtualization

•C#, Python, and a tiny bit of C#

•Writing Test Cases

•Running Tests and Reporting to clients / management clearly

Objectives

My objectives are to work in an IT environment and use all of my knowledge and experience to better myself, my team, and the company I work for. To grow and learn as an IT professional and to demonstrate my capabilities to both myself, and the team I am working with. I have and will continue to attend an accredited university to gain both technical knowledge and programming skills to use within the IT field. I am learning C++ at home and plan to learn as many coding languages as I can get my hands on. My sole purpose is to one day develop a video game on my own and to try and market it.

Other Traits

Have worked with a small team in a professional environment, hardworking, capable of grasping difficult ideas and concepts, quick learner, personable, positive, self-assured, self-motivated, competent, and I always finish the job I am working on to the absolute best of my ability. I don’t get discouraged in the face of an obstacle and instead strive harder to achieve any goal set before me or overcome any obstacle. All I have learned about Python and C++ has been on my own. I am also learning Selenium for automation.

Education

GED

Some College

(Game Design at BEAU)

Professional Experience in the Field

Network Administrator for Intel Marketing Solutions from 2006-2007

Manager: Ryan Jacobs

Duties included: Computer hardware maintenance, building new computers, installing new Windows XP OS, updating hardware, maintaining network, installing company software, file organization, and limiting employee internet / web use.

System Operation Engineer / QA for Vix technologies May 2016 – October 2016

Managers: Tyson Edwards / Tom Gibbins

Duties included: Set up of Virtual Environments, Monitoring of our Virtual Environments and servers, VPN maintenance and set up, Website / product repair and troubleshooting, QA for our websites and programs, deployment of updated software, some SQL Server maintenance / use and testing of the Tap processes and back end functionality of the UTA system.

Consultant for VIX Technologies on the UTA project in Utah

Managers: Tom Gibbons and Zach Staley

Consulted on current project and testing strategy for Utah transit Authority during the months of January 2017 – March 2017

Quality Assurance Engineer II for Vix technology March 2017 - April 2019

Managers: Alex Semure and Peter Zerbe

Ran testing for the UTA project, ran SQL queries for data collection, wrote test cases and plans for the UTA project (Utah) and ORCA project (Seattle), raised bugs and issue through JIRA / GSMT, analyzed user stories, learned functionality of new systems, wrote documentation of test run and new functionality, generated reports for ORCA and UA customers, helped write testing strategy for Edmonton Project, and have begun training on automation of websites at both UTA (Utah) and DART (Dallas), documented screen flow of new functionality for DART (Dallas) Admin website, helping build the testing suite for a database migration of all user data (from old system to new system) and trained coworkers on testing of UTA (Utah) websites and back end.

Other Work Experience

Savers Thrift Store

Manager: Miles Milton

April 2013 – October 2013

Duties included: Greeting customers when they arrived with donations, sorted donated materials, cashier, general store maintenance / cleanliness, and customer service.

Western Nut Company

Manager: Brandy Vandersteen

October 2013 – July 2014

Duties included: filling out and processing special orders for customers / companies, loading products for customers / companies, driving forklift, using heaving processing machinery, talking with customers and filling custom orders, Q&A, and cleaning within FDA standards.

Enterprise Car Rental

Manager: Nathan

April 2015 – November 2015

Duties included: washing cars inside and out, driving customers to and from locations around the Murray / SLC area, working with many different chemicals, basic customer service, and logging car wash and supplies data.

Golden Spike Finish Carpentry

Manager: Micah Merz

April October 2019 - Current

Duties Include: Installing trim of house, cutting all materials, reading blueprints, basic woodworking and problem solving

Personal references:

Jacob Stephens 385-***-****

Angelo Serraino +61-401-***-*** (Australian Phone Number)

Brandy Vandersteen 801-***-****

Tom Gibbons 801-***-****

Micah Merz 801-***-****

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