*** *. **** **. 805-***-****

Santa Paula CA, **060 adth2f@r.postjobfree.com

Ana E. Avila

Objective

E x p e r i e n c e

Seeking acareer where Imay utilize my 17+ years of experience in

customer care &or service, case management&business &clinical administration.

2021-PRESENT Vision Protection LLC. Ventura, CA

Office Manager/Patient Care Coordinator

Perform front office dutiesalong side with staff, covered when short staffed

Accounted, post all in office &mailed payments for the office. Accounts & balance for office deposit.

• Manage Staff, Time Cards, Payroll, Track attendance, PTO

-Maintain, Update, Create Office Policies between Management, Owners & Staff

•Oversee Clinic is runs smoothly for patients & Doctors Maintain all office supplies so day to day business can occur

productively

Front Office Supervisor/Clinical Coordinator Administrator

Oxnard, CA

Order &maintain office supplies for the office. Keep tracking logof receipts for purchaseswith company credit card& company accounts with outside vendors.

Keep updated facility, provider &staff information such as licensing, credentials &certificates for operation. Process time sheets for hours worked, PTO forpayroll. Pick &distribute payroll.

2 0 2 0 - 2 0 2 1

Performance Therapy Center

•

Perform all front officeduties same as staff, answer phones, scheduled

appointments, meetings, lunches, trainings etc.

2019-2020 Oasis Financial/Key Health Westlake, CA Clerical Customer Service/PI Collections Case Manager

Answer phones incoming &outgoing calls 100+ calls daily

Take action on cases, collections reporting, bill client, case note Settle accounts, make counter offers, final settlement payments,

meet monthly/quarterly collections quota

2007-2018 CountyofVenturaH A

Client Benefits Specialist/Administrative III

• Manage a bilingual case load of 150+ for public assistance programs.

Data entry, processing reported income &or all reported changes. • Conduct interviews with clients to determine continued eligibility.

Referred & work closely with other community services and or agency

.

Oxnard, CA

Education

I n t e r e s t s

* Translatedconversationsbetween clients and providers.

1994-1998 Oxnard High School • High School Diploma with Honors.

VCC/OCC

Careerin private sector, art &travel.

Oxnard, CA

to all available resources to my clients.

• Example of Agencies/Community Resources are, Housing Dept, Food

Bank/Share, Public School Programs for School Supplies, Temp Agencies forwork placement/Trial.

Simi Valley, CA

Answer phones, take messages, return calls promptly, transferred calls.

* Open &sorted incoming mail, ordered office supplies, fax & file documents submitted.

2002-2006 County ofVentura HCA Ventura, CA Medical Office Assistant III

• Patient registration into computersystem before visit.

• Verified insurance eligibility & collected co-payments.

2006-2007 County o fVentura HSA

C a s e Aide/Clerical III

• Greet clients/customers in a friendly & professional manner.

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