Clerical Customer Data Entry
Resume:
Santa Paula CA, **060 *****.*****@*****.***
Ana E. Avila
Objective
E x p e r i e n c e
Seeking acareer where Imay utilize my 17+ years of experience in
customer care &or service, case management&business &clinical administration.
2021-PRESENT Vision Protection LLC. Ventura, CA
Office Manager/Patient Care Coordinator
Perform front office dutiesalong side with staff, covered when short staffed
Accounted, post all in office &mailed payments for the office. Accounts & balance for office deposit.
• Manage Staff, Time Cards, Payroll, Track attendance, PTO
-Maintain, Update, Create Office Policies between Management, Owners & Staff
•Oversee Clinic is runs smoothly for patients & Doctors Maintain all office supplies so day to day business can occur
productively
Front Office Supervisor/Clinical Coordinator Administrator
Oxnard, CA
Order &maintain office supplies for the office. Keep tracking logof receipts for purchaseswith company credit card& company accounts with outside vendors.
Keep updated facility, provider &staff information such as licensing, credentials &certificates for operation. Process time sheets for hours worked, PTO forpayroll. Pick &distribute payroll.
2 0 2 0 - 2 0 2 1
Performance Therapy Center
•
Perform all front officeduties same as staff, answer phones, scheduled
appointments, meetings, lunches, trainings etc.
2019-2020 Oasis Financial/Key Health Westlake, CA Clerical Customer Service/PI Collections Case Manager
Answer phones incoming &outgoing calls 100+ calls daily
Take action on cases, collections reporting, bill client, case note Settle accounts, make counter offers, final settlement payments,
meet monthly/quarterly collections quota
2007-2018 CountyofVenturaH A
Client Benefits Specialist/Administrative III
• Manage a bilingual case load of 150+ for public assistance programs.
Data entry, processing reported income &or all reported changes. • Conduct interviews with clients to determine continued eligibility.
Referred & work closely with other community services and or agency
.
Oxnard, CA
Education
I n t e r e s t s
* Translatedconversationsbetween clients and providers.
1994-1998 Oxnard High School • High School Diploma with Honors.
VCC/OCC
Careerin private sector, art &travel.
Oxnard, CA
to all available resources to my clients.
• Example of Agencies/Community Resources are, Housing Dept, Food
Bank/Share, Public School Programs for School Supplies, Temp Agencies forwork placement/Trial.
Simi Valley, CA
Answer phones, take messages, return calls promptly, transferred calls.
* Open &sorted incoming mail, ordered office supplies, fax & file documents submitted.
2002-2006 County ofVentura HCA Ventura, CA Medical Office Assistant III
• Patient registration into computersystem before visit.
• Verified insurance eligibility & collected co-payments.
2006-2007 County o fVentura HSA
C a s e Aide/Clerical III
• Greet clients/customers in a friendly & professional manner.
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