Service Representative Customer
Resume:
Constance Barron
Las Vegas, NV *****
*********@*******.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
FirstService Residential - Las Vegas, NV
June 2022 to November 2022
Tier II Remote Customer Service Representative for property management company. Provide customer support to residents regarding their property and HOA. Submit work orders, provide account balances. Communicate with property managers for request from residents. Customer Service Representative/Call Center
Kforce - Las Vegas, NV
November 2021 to March 2022
Contractor with PennyMac. Assisted customers with mortgage payments, escrow analysis and document requests related to their mortgage.
Customer Service Representative
Everise - Las Vegas, NV
June 2021 to October 2021
Remote CSR. Assist members with their L.A Care medical account. Transfer Primary Care Physician's, Medical Group and Medical Plan, update account information. Customer Service Representative
CorTech, LLC - Las Vegas, NV
May 2020 to March 2021
Remote CSR for UPS assisting customers with tracking packages, updating account information, ordering supplies for shippers. Cross trained to HR Service Center to assist UPS employees with Emergency Paid Leave request due to Covid19 and assisted with uploading Motor Vehicle Driver Certifications. Temporary hire.
CSR - Customer Service Representative
Williams-Sonoma, Inc. - Las Vegas, NV
November 2019 to January 2020
Remote Seasonal position assisting customers with creating, cancelling, returning and replacements of online merchandise orders.
Customer Service Representative
Sutherland Global Services - Las Vegas, NV
May 2017 to October 2018
Customer Service representative for Airbnb, Take inbound and make outbound calls to users for assistance with a multiple set of situations, Mediate, strong communication and empathy skills, problem solving.
Customer Service Representative II
American Homes - Las Vegas, NV
July 2015 to February 2017
Inbound calls from resident's and prospect's. Crossed trained for inbound sales reservations. Performed outbound email and Field Audit Project's Duties. Customer Service Representative
TeleTech @Home - Peoria, CO
October 2011 to July 2014
Remote CSR. Received inbound calls for Best Buy. Managed customers renewals, billing, orders, and Tier I Geek Squad tech support for portable devices.
Education
High school diploma
Napoleon High School - Napoleon, MI
1976 to 1980
Skills
• Call Center
• CSR
• Customer Support
• Customer Care
• CRM software
Assessments
Call center customer service — Expert
April 2022
Demonstrating customer service skills in a call center setting Full results: Expert
Customer service — Highly Proficient
October 2019
Identifying and resolving common customer issues.
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Active listening — Highly Proficient
April 2020
Actively listening and appropriately responding in conversations Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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