Service Representative Customer
Resume:
Barbara fennell
Fort Pierce, FL *****
*****************@*****.***
Inject immediate and growth oriented customer service, sales, with a focus on customer retention & earnings maximization.
Work Experience
Toyota Rental Department
March 2022 to August 2022
In Store sales & Customer Service Representative Provide an exceptional customer car rental experience, active listening skills, adapt with growth mindset, rental sales & after closing support, handled inbound local area calls, train and remain up to date on company product and service offerings. Completed rental agreements and close the rental agreements.
Customer Service Representative
Sunrise Tax Solutions
May 2021 to October 2021
Manage & update accounts from inbound call campaign. Nurture tax lien debt accounts into warm transfer calls to certified tax experts. Provided exceptional first contact experience on each call Customer Service Representative
Maximus – Health Insurance
August 2019 to March 2021
Provide basic member account updates, exercise credit & refunds on member accounts. Health insurance document receiving & internal system database updates. Multi computer use, multi tasking, coordinate & handle high call volume. Function as a team player as needed. Worked under pressure with ease
Customer Service Representative
Teleperformance
October 2017 to January 2018
Answer inbound calls in a fast paced environment. Provide first contact caller resolutions. Nurture pre sales calls for sales agents. Type above average.
Familiarize and adapt to company changes with ease Education
Diploma
Fort Pierce Central High School
Skills
• Key Skills Customer retention & support Cold Calling Tele sales Account management Microsoft Office
• Word
• excel
• PowerPoint / Crm Software Sales Force Team building
• critical thinking
• professional writing
• digital literacy
• problem solving
• professional work ethic
• adaptability
• leadership
• time management
• communication
• Presentation Skills
• Pre-sales
• Tax Experience
• Salesforce
• Analytics
Certifications and Licenses
Driver's License
Enrolled Agent
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