Nursing Assistant Customer Service

Daisy Cardenas

(***) ***- **** ************@*****.*** CHICAGO, IL 60630

EXPERIENCE

IN-HOME CAREGIVER Chicago, IL

Healthcare Plus May 2022- October 2022

• Delivered in-home care to 4 senior citizens 5 days per week, including monitoring type 2 diabetes and acute Alzheimer’s

• Implemented quality care by responding to their physical and emotional needs, and observing the progress of their welfare, aiding in trust and 0 reported incidents

• Supplied weekly transportation to drug stores, supermarkets, appointments, and recreational activities

• Monitored medication and prepared daily meals to aid in proper nutrition

• Maintained the household by providing daily housekeeping for instance cleaning, laundry and adequate sanitation

BRAND AMBASSADOR Chicago, IL

Popbookings June 2018- October 2022

• Represented and promoted 50+ brands including Coca-Cola, Air Jordan, and AT&T at conventions and social events

• Bolstered sales and exceeded clientele development by highlighting product features and exhibiting product knowledge

• Ensured events ran efficiently by scheduling colleague’s breaks, maintaining ongoing communication with clients, and sending event recaps and photos

HOSTESS Chicago, IL

Cindy’s Rooftop (Hyatt) July 2018- March 2020

• Programmed and managed seating strategies to reduce customer wait times by 30 minutes and increased covers by 50%

• Decreased last-minute cancellations and no-shows by delivering reservation reminders 24-hours before patron’s booking

• Increased efficacy by delegating duties to host and hostess during rush periods

• Collaborated with front of the house and back of the house to maximize seating arrangements, increasing sales by 30%

• Assisted general manager with administrative duties, such as answering emails and phone calls

EDUCATION

BACHELOR OF SCIENCE (B.S) IN COMMUNITY HEALTH

University Of Illinois Urbana- Champaign Spring 2017 Relevant Coursework

• REHAB 199: Disability, Health and Rehabilitation (Study Aboard) Hong Kong and Taiwan

INTERNSHIPS

CommunityHealth Medical Clinic Chicago, IL

• Completed 101.91 hours as a Health Education Intern and volunteer Disability Resources & Education Services (DRES) Champaign, IL

• Completed 320 hours

SKILLS

• Spanish (Fluent) • Microsoft Office Word (Proficient) • Customer Service

• CPR Certification • Phlebotomy Certification • Receptive Attitude

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