Front Desk Agent
Resume:
Mark Kilmurray
**-** **** **. **** Island City, NY 11106
*************@*****.***
Objective
Worked in a hotel for six years as front desk agent,doorman,concierge.
Experience
Life Source Irrigation, Manhattan, New York
Planter and irrigation worker (August 2022 -Present)
●Load Truck with materials in the morning
●Maintenance on trees and plants
●Remove dead trees and bushes
●Plant new trees,plants and bushes
●Irrigation work on all trees
AKA Central Park, Manhattan, New York
Front Desk Resident Agent (October 2018- July -2022)
● Check in guests using computer programs and provide guests with directions to their rooms ● Inform guests of all on site amenities and any relevant information that was needed at time of check in ● Handle and resolve guest complaints
● Invoice and bill guest for their stay and any services used
● Communicate with guests to better understand their individual needs to provide them with the best service possible
● Made key packets for the next day arrivals
● Answered future guests questions and concerns through multiple sites
● Helped guests with any concierge requests
● Did the night audit and made notes for future reservations
●Brought guests up personal items or any items they requested
●Escorted older and V.I.P guests up and down elevator
Rikers Island Prison, Queens New York
Heating and Cooling Technician (November 2016-December2018)
● Installed compressors, evaporators, motors, ducts, and piping as well as mechanical/electrical controls ● Read and interpreted blueprints and diagrams
● Conducted preventive and corrective maintenance on bearings, pumps, polyphase motors, shaft alignments and fans; document all maintenance /repair actions and manage equipment records ● Troubleshooted breakdowns and repair malfunctioning HVAC systems and components; utilize measuring and testing instruments
● Routinely worked overtime, weekends and holidays to ensure customer satisfaction per contract
Chimney Doctor, Lake Hopatcong, NJ
Certified Chimney Sweep/Mason (May 2010-November 2016)
● Maintained shop, company equipment, company vehicles, and inventory
● Cleaned and maintained chimneys including fireplaces
●Made sure oral and written reports were available to all customers
●Removed and maintained furnace piping from furnace to the flue using hand and electrical tools.
● Installed brick and stonework on both chimneys and fireplaces
● Repaired flashing and repaired leaks and crowns on all types of chimneys
● Serviced all types of masonry work including fireplaces, chimneys, steps, and sidewalks
Lakes Plumbing
Gas Fitter (June 2005-May 2010)
● Read floor plans and marked out where pipes were to be ran
● Assembled and installed a variety of valves and fittings
● Secured pipes to structures with clamps, brackets and hangers
● Selected the type and size of piping required for each project.
● Filled pipes with air to determine whether the system had any leaks.
● Helped out fellow employees with PVC piping and copper piping.
Motts Construction
House Framer (May 2000 -June 2005)
● Lifted and carried heavy loads regularly above 100 pounds
● Installed trusses, beams, sheetrock, trim work and more.
● Built and assembled scaffolds. Cleaned all construction sites to avoid hazards
● Performed heavy labor including ditch digging, paving and hauling.
● Completed indoor and outdoor residential and commercial construction projects ● Measure and mark cutting lines using a ruler and pencil and marking the gauge
● Shaped or cut materials to specified measurements using hand tools, machines or power saws ● Ensured that deadlines and tasks were completed on time
Education
Ocean County College, Toms River, NJ
Associates Degree in Criminal Justice (1999-2001
3
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