General Electric Customer Service

Objectives

To obtain a job in a reputed organization that will utilize my

capabilities and potential in the disposal of my responsibility, and seeking a career to utilize my knowledge and personal skills to the utmost for the betterment of the organization.

Education

Bachelor's degree of Commerce & Business Administration English, Modern Academy – Egypt 2019 GPA: Good

Professional Experience

El EZZ for EZZ For Ceramics and Porcelain

(8-2-2022 – present)

Accountant A/P responsible for receiving processing and verifying invoices related to accounts payables also track purchase orders and process payments that come into the company's accounting department from suppliers

AMAZON company (project)

(5-11-2021 – 30-1-2022 )

Catalogue Specialist Responsible for checking a bulk of items and Audit and review and correct the wrong items on the website.

General Electric Accountant (GE Company)

(1-5-2021 To 31-10-2021)

Position: Accountant

Responsible for issuing Invoices for each month and the preparation of the accrual for each quarter.

GE Company: Accountant (as a reconciler R2R General Electric) (20-10-2020 To 30-4-2021)

Responsible for the closing the opened accounts and knowing the reason for their opening and report to the managers and trying to close them as soon as possible. Hesham Mohamed Zakria Shahin

Personal Information

Phone: EGY: 010********

EGY: +201*********

•Address: 83 Omranya street

Haram Giza, EGYPT

•Date of birth: 24/3/1997

•Military Service: Performed

Languages

• English: Fluent

• Arabic: Native language

Digital Works Company: Customer Service

Representative (2019)

• Open and maintain customer accounts by recording account information

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Identify and assess customers' needs to achieve satisfaction

• Go the extra mile to engage customers.

SUZE CANAL BANK (2017)

Working for at the head office SUZE CANAL BANK by taking the responsibilities of the following tasks

• Participation in the work cycle of contracts and loans

• Verification and review of information taken from clients

• Participate in the review and inventory process of contracts and loan data

• Treasury -Foreign exchange -Bank transfers

Skills

• Flexible and able to meet deadline

• Enthusiastic and hard work

• Excellent verbal and written communication Skills

• Having the ability of convincing

• Well-organized and responsible with an aptitude in problem-solving

• Creative for new methods and ideas

Courses

• Oracle Financial Cloud Training (2019) (Next Academy)

• Supply Chain Management Cloud (2020) (Next Academy)

• Computer application software: Information technology

(IT) (Microsoft Excel, Word, Power Point, Internet and Outlook).

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