Customer Service Operations Supervisor

SAJEDA KHAN

OBJECTIVE

To secure a challenging position with a dynamic organization which will enable me to apply my work experience and creative skills to the benefit of the organization.

EXPERIENCE

2017-present: Denny’s (Manager)

327 S. Palm Ave., Santa Paula CA93060

Interviewed, hired, and trained employees.

Inventory check and order supplies as needed.

Supervised and scheduled staff.

Provided professional, friendly and engaging service.

Resolve food/ Customer service issues

Cash Handling/Payroll

2015-2017: GOOD KNIGHT INN MOTEL

Manager

Attracts tenants by advertising vacancies; obtaining referrals from current tenants.

Observe and monitor workers performance to make sure that company rules and procedures are being followed.

Answer questions about motel policies and services. Also resolve customer complains.

Interview and hire staff

Assign duties to workers and schedule shifts.

2014: Denny’s

Server

Provided professional, friendly and engaging service.

2012-2015: Lucy’s Beauty Supply

Inventory control

Ordering Supplies

Customer Service/Consult for beauty products

2010-2012: Western Beauty Institute

Studying Cosmetology

2001-2007 Washington Mutual Bank

SUPERVISOR

Strong customer service skills

Atm Custodian, Vault Custodian and TCD Custodian

Responsible for training new hire teller

Received multiple awards for 100% balancing

Completed Operations Supervisor training with two leadership classes.

Completed all required training with high remarks

Achieve referral goals

1999-2000 Advance America

ASST. MANAGER

Customer Service

Process loan document for pay day advance

Collect charge off account funds

Call charge off accounts customer to collect funds

Balance and deposit funds to bank

1998-1999 Wells Fargo bank

CUSTOMER SERVICE REPERSENTATIVE

Handling cash

Open New accounts

Refer financial products and services

EDUCATION

1996–1998 Valley College

Major: BUSINESS

1992-1997Van Nuys High school

High School Dipolma

TECHNICAL SKILLS

Proficient in Windows Xp/2000/NT/98/95, Microsoft Office (MS Word, Excel, Outlook, Internet Explorer), Visual Banker 4.0, 10-keys

REFERENCES

Denny’s District Manager: Frank Burnett 805-***-****

Denny’s General Manager: Behshid Nikkhou (BG) 661-***-****

Good Knight Inn Motel Supervisor: Mohammed Manik 818-***-****

13273 Maclay st, San Fernando CA 91340

Phone: 818-***-****

****.******@*****.***

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