Assistant Manager Customer Service

MARIO FERRIGNO

**********@*****.*** 305-***-**** Doral, Fl

Hispanic responsible, honest, passionate about hospitality, management and communications. With over 35 years of experience in customer services, sales, and business savvy by being a Busines owner in my country of origin. University Studies in my country of origin

The Always Food Company (Oct 2022)

● Food Protection Manager Certificate #1782705

●Certificate ANSI (1203) up to 10/24/2027

BURGER FI WESTON (JUN-SEPT 2022)

RESTAURANT ASSISTANT MANAGER

●Coordinate daily restaurant operations.

●Opening and Closing of Business

●Weekly Schedule Planning.

●Kitchen staff training.

●Daily and monthly inventories.

●Opening and closing cash register.

●Control and monitoring of personal hygiene.

●Daily control of time, temperature and expiration of food.

●Inventory replenishment.

●Participate in line production and sales.

●Deliver superior service and maximize customer satisfaction

●Appraise staff performance and provide feedback to improve productivity

●Estimate future needs for goods, kitchen utensils and cleaning products

●Ensure compliance with sanitation and safety regulations

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CAFE GOURMET WESTON(JAN-JUL 2022)

RESTAURANT ASSISTANT MANAGER

●Maintaining safety and food quality standards

●Keeping customers happy and handling complaints

●Coordinating daily front- and back-of-house restaurant operations

●Implement policies and protocols that will maintain future restaurant operations

YOUMOVEME MIAMI(OCT-DEC 2021)

MOVER COORDINATOR

●Manage mover team and ensure proper communications

●Physically loading and unloading of goods, materials, and equipment

●Deliver a high level of customer service with the ability to diffuse customer concerns / issues onsite

LANGUAGES

Spanish (Native)

English (Basic)

Contacts for reference:

Nancy Rodriguez, Café Gourmet owner: 954-***-****

Edgar Faroh, BurgerFi Weston: 941-***-****

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