Customer Service Union
Resume:
SHANNON LANDIS
*********@*****.*** 248-***-**** Keego Harbor, MI 48320 Online Digital Resume Adaptable Hospitality Specialist with [Number] years of experience in setting reservations and promptly helping guests. Focused on providing excellent service by collaborating with teammates to meet the customers' needs. Talented at improving customer service ratings through effective customer communication.
• Transportation Arrangements
• Guest Message Transmission
• Publicity Appearances
• Check in and Checkout Procedures
• Beverage Preparation
• POS Transactions
• Timely Food Delivery
• Order Accuracy
Jan 2019 - Current
Hospitality Worker
Mary Donnlleys - Keego, MI
Identified and resolved customer complaints
concerning food or lodging.
•
Established unique service goals to each venue to
provide constant and excellent service.
•
Acknowledged outstanding staff performance to
boost morale.
•
Sourced quality vendors to consistently reach highest care standards.
•
Developed and implemented updates to menus and
policies in line with changing preferences and goals.
•
Strengthened company's business by implementing
new marketing plans.
•
Oct 2014 - Feb 2019
Hospitality Worker
Quinns Lighthouse - Oakland,
CA
Identified and resolved customer complaints
concerning food or lodging.
•
Established unique service goals to each venue to
provide constant and excellent service.
•
Acknowledged outstanding staff performance to
boost morale.
•
Sourced quality vendors to consistently reach highest care standards.
•
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
Jun 2003 - Jan 2013
Hospitality Worker
Its A Matter Of Taste - Union
Lake, MI
Identified and resolved customer complaints
concerning food or lodging.
•
Established unique service goals to each venue to
provide constant and excellent service.
•
Acknowledged outstanding staff performance to
boost morale.
•
Sourced quality vendors to consistently reach highest care standards.
•
Strengthened company's business by implementing
new marketing plans.
•
Developed and implemented updates to menus and
policies in line with changing preferences and goals.
•
Jun 1998
Bachelor of Arts: Art Education
Wayne State University Detroit, MI
Jun 1992
Associate of Arts: Liberal Arts And General Studies Oakland Community College Union Lake
EDUCATION
Contact this candidate