Customer Service

Location:

Posted:

November 10, 2022

KEELY WEBB

**********@*****.***

Summary of Qualifications

Extensive customer service experience

Excellent communication skills

Pricing and quoting knowledge

Proven negotiation and sales experience

Technical Support experience

Word, Excel & Powerpoint

Professional Experience

Home Service Consultant - TruGreen, Conroe, TX 02/2022 – 06/2022

Answer inbound calls to help new and existing customers find the right lawncare maintenance plans

Daily outbound calls for customer follow up

Inform customers of product benefits and features

Draft and present sales proposals using Truview

Negotiate pricing

Sales Representative - Sprint, Winchester, VA 03/2019 - 4/2020

Demonstrated sales expertise with extensive knowledge of products and services offered

Combined widespread product knowledge and communication skills to identify customer needs and upsell, where applicable.

Worked as a team to provide day to day support to customers and answer all questions

Met or exceeded daily sales targets

Front Desk Receptionist – OneLife Fitness, Winchester, VA 5/2017 – 02/2019

Provided a high level of customer service to members in person and via telephone to ensure satisfaction and member needs were being met

Provided team support and training

Processed reoccurring monthly billing for memberships

Cashier/Customer Service – Zaxby’s, Winchester, VA 03/2017 – 12/2018

Provide exceptional customer service in a very fast paced environment

Accurately and efficiently take orders and handle payments

Education

John Handley High School – Winchester, VA – High School Diploma