General Manager Customer Service

NOBERTO MATIAS

Conway, SC ***** • 843-***-**** • **************@*****.***

Professional Summary

Customer-oriented General Manager with 25+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Determined General Manager with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Detail-oriented General Manager with 25+years experience. Expert operational process industry with proven history of leading shifts with excellent guidance and employee leadership. Trained in time management and committed to punctuality.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplishments

I have opened 3 store from the ground up and implemented processes and built a winning culture. I opened Dick's Sporting Goods 1st 105 sqft Triple Play Combo which had a Dick's Sporting Goods, Field and Stream and Golf Galaxy under the same roof in a brand new district. Skills

Performance Monitoring and Evaluation

Financial Forecasting

Microsoft Office

Problem Anticipation and Resolution

Hiring and Onboarding

Microsoft Excel

Administrative Management

Project Management

Customer Service

Management Team-Building

Microsoft Outlook

Workforce Management

Work History

General Manager, 02/2008 to 10/2022

Dick's Sporting Goods, Inc – Myrtle Beach, SC

Developed and maintained relationships with customers and suppliers through account development.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems. Implemented operational strategies and effectively built customer and employee loyalty. Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.

Designed modern employee recognition program which boosted productivity and improved morale.

General Manager, 10/1999 to 02/2008

Walmart Stores,INC – Beaufort, SC

Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Developed and maintained relationships with customers and suppliers through account development.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems. Implemented operational strategies and effectively built customer and employee loyalty. Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Reduced corporate risk by managing shrink processes and controlling inventory levels. Education

High School Diploma: 06/1988

Riverdale High School - Fort Myers, FL

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