Data Entry Customer Service
Resume:
Maryellen Bouchet
Wasilla, AK *****
******@*****.***
Professional Summary
Accomplished patient care coordinator with over ten years of experience, dedicated to providing
superior support for patients and team members. Well-versed in scheduling and database management.
Excels at completing individual tasks as well as team projects.
Skills
* Universal medical office knowledge
* Data entry
* Appointment scheduling
* Customer service
* Insurance knowledge
* Communicating with patients and families
* Calm and effective under pressure
Work Experience
Northern Hearing Services, LLC —Wasilla, AK August 2011 to Present
Lead Patient Care Coordinator/Audiology Technician
* Responsible for day to day operations of busy Audiology Practice
* Remained in constant contact with two offices in Anchorage while located in Wasilla
* Preformed pre visit programming on hearing instruments to facilitate efficient patient
appointments
* Established rapport and worked closely with patients to deliver excellent and direct
individualized patient care
* Performed weekly inventory of all office and audiological supplies
* Managed orders in and out of clinic to ensure patients got their hearing instruments in timely
manner
* Facilitated remote clinical services for patients to ensure continuity of care during the pandemic
* Maintained confidentiality of patient data and conditions to safeguard health information
* Worked with patients and families to develop treatment plans and discuss care actions
* Educated patients by explaining preparation instructions for upcoming procedures and tests.
* Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing
medical charts and maintaining levels of communication
* Effectively prioritized schedule and patient needs to maximize doctor and staff’s time
* Exceptional data manager, input and update detailed documentation of both patient and
provider inputs
Education
Montgomery Community College 1990 – Open General
Bucks County Community College 1988 -- Business
St. Hubert Catholic High School 1986 – High School Diploma
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