Personal Assistant Customer Service

EDDY FERNANDEZ

516-***-**** **********@*****.*** 33 Fourth Street, Glen Cove, NY 11542

OBJECTIVE

Pro-active individual seeking a position where my communication skills and high adaptability will prove valuable

SKILLS & CERTIFICATIONS

Security License: ID#:100******** Issued Apr 2019 Expires July 2021

Languages: Fluent English, Fluent Spanish

Technology: Computer Systems, Internet, Social Media

Customer Service: 10+ years of diverse experience in client satisfaction settings

Management: 4+ years of effectively managing a family bakery*

WORK EXPERIENCE

Dominik Pizza – Glen Cove, NY Mar 2019 – Present

Delivery Driver

Ensure customer service satisfaction through timely arrival of deliveries

Kent Security Services – New York, NY Feb 2019 – Present Security Officer

Guard five locations overnight with responsibilities including patrolling assigned premises; monitoring surveillance equipment; inspecting bags and vehicles, and documenting vehicle and driver information

*Katia’s Delights – Glen Cove, NY Sept 2015 – Present

Bakery Manager

Manage all daily operations such as inventory management and bakery finances

Ensure customer satisfaction through timely deliveries

Develop business strategies to increase sales and customer relations

Uber – NY Nov 2018 – Mar 2019

Driver

Achieved a 5-star level status within first three months of employment for high-quality customer service

Private Family – Glen Cove, NY Oct 2015 – Dec 2018

Personal Assistant & Driver

Ensured responsibility for maintenance of property including house and cars in absence of family

Provided transportation for the family’s children to and from school, recreation, and personal appointments

Planned daily calendar of activities for the family’s children

Mim’s Restaurant – Roslyn Heights, NY May 2015 – Apr 2016

Waiter

Attentively listened to customers’ food/drink orders; Communicated dining details to kitchen personnel

Communicated with customers to resolve complaints and ensure service satisfaction

Collected and processed customer payments

Curbside Hospitality – Beverly, MA June 2007 – Feb 2014

Valet Parking Manager

Evaluated individual staff performance and provided training on parking and valet procedures

North Shore LIJ Health System – Glen Cove, NY May 2006 – Mar 2014

Environmental Service Aide

Assisted on the necessities of the building such as maintaining facility and patient room cleanliness

Stop & Shop Supermarket – Glen Cove, NY Apr 1997 – Mar 2008

Grocery and Frozen Food Manager

Managed department inventory and pricing accuracy

Coached and oversaw my team in sales and service tasks

EDUCATION

High School Diploma Hollywood High School – Los Angeles, CA Class of 1996

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