Entry Specialist Remote Agent
Resume:
Lillian Gentry
Fast, Reliable, and flexible
Fort Worth, TX 76112
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Sales Support Representative
Health IQ - Remote
October 2022 to Present
Outbound dialing to our senior clients and transferring to licensed Medicare sales agents
• Asking and recording pre-qualifying questions
• Use sales and communication skills to engage and educate clients
• Building rapport through authentic conversations
• Using our proprietary tools to record information and assist clients in improving their coverage
• Following our sales scripts and best practices
• Maintaining compliance standards
• Consistently achieving Call, transfer, sale and talk time targets
• Learning and then applying sales / communication techniques and basic Medicare knowledge from the training we will provide
Remote Agent
Ford Tax Service - Fort Worth, TX
January 2020 to Present
I prepare 25-30 tax returns for customers
Data Entry Specialist remote temp
Jibe Staffing - Arlington, TX
January 2022 to September 2022
Worked as a data entry specialist for temp service Server
IHOP - Dallas, TX
March 2018 to June 2022
greet, take orders and serve customers providing a high quality dining experience stand for up to 8 hours during a shift able to lift at least and/or move up to 25 pounds perform duties necessary for restaurant operations as assigned by acting supervisor Asst. Manager
Jack in the Box - Fort Worth, TX
September 2021 to January 2022
I supervisor crew of five to seven people per night I was responsible for cash drops cash deposits at the end of each shift I was responsible to maintain the cleanliness of the storage I was responsible for inventory receiving
Assistant Manager
Sonic Drive-In - Dallas, TX
March 2021 to September 2021
I supervise the crew 3 to 5 people doing cash drops at the end of the shift and closing down the store Sales Representative Remote
Telvista - Odessa, TX
August 2020 to October 2020
Inbound call center.
Help customer set new phone services.
Up sale addition products according to the device chosen. Handling billing calls as needed.
Customer Service Representative (Remote)
Umbrella financial Services - Arlington, TX
December 2017 to May 2018
Worked for a start up tax preparation call center. Prepared 1-5 returns daily filing as customer satisfaction was completed. Did outbound follow ups, call backs, networking as online inquiry came in. CNA - Certified Nursing Assistant
Grace Living Centers - Oklahoma City, OK
March 2016 to November 2017
Work with adults with disabilities.
Assisted in daily living activities
Bathing
Documenting all activities and progress with each resident. Cooked All meals and snacks
Managed the work room documenting hours of each activity done and turning hrs in weekly to HR. Passed out checks to residents on their pay days.
One on one's overnight for those that wondered.
CNA - Certified Nursing Assistant
Sienna Extended Care and Rehab - Odessa, TX
August 2013 to October 2015
Assisted residents with their daily living care as far as grooming bathing upkeep of their rooms assisted with dining as needed extension extended reports documenting all activity done with residents for the day and reporting any major accidents bruises bumps scrapes anything of the sort proper authority Billing Specialist
Sitel Group - Amarillo, TX
October 2007 to May 2011
Worked in Billing Non-payment Cancellation department for USAA INSURANCE for the military and families.
Handling calls dealing with insurance cancellations. Explain what their status was if they were eligible for an extension or not and how to handle the "if not". If the customer needed a break down of the bill we transferred to complex billing. Education
GED
Amarillo College - Amarillo, TX
February 2008 to June 2008
Skills
• Insurance Sales
• Tax Experience
• Computer Networking
• Cold Calling
• Sales
• Bookkeeping
• Assistant Manager Experience
• Upselling
• Housekeeping management
• QuickBooks
Certifications and Licenses
CNA
March 2015 to March 2017
Still registered just inactive
ServSafe Manager
November 2021 to November 2026
TABC Certified
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