Customer Service Driver Manager

REGINA BROWN

**************@*****.***

CAREER OVERVIEW

I have 20 plus years in Financial Industry and 30 plus years in Customer Service. As well as 20 plus years

in the Transportation Industry

CORE STRENGTHS

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Energetic work attitude

Inventory control familiarity

Telephone inquiries specialist

Customer service expert

Telephone inquiries specialist

Customer service expert

Customer service expert

Adaptive team player

Opening/closing procedures

ACCOMPLISHMENTS

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

WORK EXPERIENCE

09/2010 to Current Owner

Perazim Dispatch Services Lancaster, south carolina Manage Independent Truck Drivers/Owner, with workload and transportation needs.Point of contact for customers scheduling loads pickup and deliveries. Handling records both paper and computer.While maintaining a 99% customer satisfaction goal.

09/1994 to 08/2010 Driver Recruiter

Schneider National Transportation Charlotte, north carolina Screening potential driver use the the telo system. Handle the set-up and execution for job fairs. Driver Manager, handling daily work load, and ensuring driver was dot compliant. Set drivers up for random drug and alcohol testing

EDUCATIONAL BACKGROUND

2011

Licence: Insurance

York Tech Rock Hill, south carolina, usa

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